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Vagos

Team Ultimaker
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Everything posted by Vagos

  1. After investigating a bit, it seems that the application stops due to an Unhandled Exception caused by ig7icd64.dll, which is a library linked to the OpenGL Drivers of the Intel Graphics card. Searched a bit online and at the intel website it is mentioned that "That is your video driver spitting up. Updating to the latest driver is generally a good thing." Thus, I would suggest you try that first. If it does not work or if you're already using the latest drivers out there, then what might work is to uninstall the Intel HD Graphics adapter, together with the driver software from the Windows Device Manager. This is a comprehensive article that shows you how to do this (it's for Windows 10, but Windows 8 has the same interface: https://windowsreport.com/opengl-problems-windows-10/ Usually, upon restart the OS will automatically find the drivers needed, although they might not be the latest version. But, at least you can try to start Cura in that case and hopefully it will start normally. Once you send us your Windows 7 dumps we will check if you're having the same issue there (although I now doubt it). Thanks.
  2. Thanks a lot for the detailed response @esteel0123! From the Task Manager images I see that every screenshot is from Windows 8. Is that correct? And also the Crash dumps all seem to be from the same OS version (v6.2.9200, a.k.a. Windows 8), would it be possible to collect some (2 or 3 is enough) from Windows 7 as well? I am almost certain that it will be failing at the same spot and for the same reason as your Windows 8 machine, but for some weird reason you get the splash screen on the latter. Moreover, the fact that Cura is in the "Apps" list in Task Manager means that it has actually launched, but something is causing it to crash. So far, it seems that this something is the Intel Graphics Drivers (we have this issue ourselves on Windows 10 PCs), but we are investigating it more. We will analyze the logs and get back to you, but if you could, in the meantime, send us 2-3 crash dumps from Windows 7, it would be highly appreciated. Thanks!
  3. Hello @esteel0123, Thanks for the configuration files. I could, however, not reproduce the issue you're having on my Windows 10 machine (we're also setting up Win7 and Win8 machines to check the issue more thorougly). In the meantime, it would be great if you could fill in the below template, so that you help us narrow down the possibilities of the bug's initial cause: Identification of the issue: Question: Does the Cura splash screen appear? Is this behavior consistent? Please send us a screenshot of the splash screen - if applicable. Answer: Question: Does the Cura.exe process appear in the "Background Processes" list in the Windows Task Manager (Ctrl + Shift + Esc)? Answer: If the answer to question #2 above is 'Yes', please create a dump file from Task Manager. To do so: Locate the Cura.exe process in the "Background Processes" list; Right click on the process; Select "Create dump file"; Once the dumping process has been completed, a window will appear that will display the path where the dump file has been saved to. Since it will be quite large, please compress it and send it to us. This will assist us in determining during which call the application actually halts. Question: Does Cura start when using CuraCLI.exe, which is also in the installation folder (usually C:\Program Files\Ultimaker Cura 4.X)? Answer: Question: Is the stderr.log file blank or does it contain some logs already? This logfile is located in %appdata%\cura (you can paste this path on Windows Explorer). In case the logfile is not blank please send it to us. Answer: Question: Does Cura start when running in Compatibility mode (i.e., right click on the Cura.exe file → Properties → Compatibility tab → Check the "Run this program in compatibility mode for:" checkbox → Select Windows 8 from the dropdown list)? Answer: Thank you for your time.
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