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Vagos

Team UltiMaker
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Everything posted by Vagos

  1. We started our gradual update to new build servers in light of our next Cura release, since CentOS has reached its end of life on 31st December 2021. We have, thus, shifted and are now building on a Debian Buster docker image. I had tested the official 4.13.1 AppImage on an Ubuntu 18.10 installation, which worked fine, so it was assumed that all stable releases that are based on Debian Buster (Linux Mint 19, Ubuntu 18.04, etc) would work fine. However it seems that 18.10 and 18.04 have different libc versions, which complicated things a bit. I have now created a new AppImage that should work on these versions that are having the issue. @paddyulti and @GrimGreeble could you please test if it works for you? You can download it from here.
  2. Hello @Twelve_Gravity, Sorry for the super late response!! I accidentally opened this link so that I share one of my responses to a colleague and noticed you had added a comment! I didn't receive a notification for some reason... So, with regards to your problem: Have you tried one of the later Cura versions to see if your issue is fixed? And if not, have you tried uninstalling the graphics adapter as I mentioned in one of my earlier comments? Thanks.
  3. Hello @upsetShrimp, I have experienced this issue (i.e., the blank Cura window and then the crash) myself, so I might be able to assist you. It seems to relate quite a lot with what the user of this issue was experiencing on his Windows 8 machine: https://community.ultimaker.com/topic/30195-cura44-will-not-start-on-windows-7-or-windows-8-after-download/ Feel free to check my responses there as well, but most probably the problem lies in the OpenGL Drivers of the Intel Graphics card (I assume you have one as well). What solves this issue is to go to Device Manager and manually remove the Intel HD Graphics adapter along with the driver software. After rebooting, Windows should find and install a driver version for the adapter (although maybe not the latest one). Then, Cura should load normally and without any issue. This is a nice article that explains the steps you need to take to uninstall the adapter, in case you are not too familiar with the process: https://windowsreport.com/opengl-problems-windows-10/ If your problem still exists, please fill in the below information and most importantly send us a dump file (mentioned in question #3): Question #1: Does the Cura splash screen appear? Is this behavior consistent? Answer: Question #2: Does the Cura.exe process appear in the "Background Processes" list in the Windows Task Manager (Ctrl + Shift + Esc)? Answer: Question #3: If the answer to question #2 above is 'Yes', please create a dump file from Task Manager. To do so: Locate the Cura.exe process in the "Background Processes" list; Right click on the process; Select "Create dump file"; Once the dumping process has been completed, a window will appear that will display the path where the dump file has been saved to. Since it will be quite large, please compress it and send it to us. This will assist us in determining during which call the application actually halts. Question #4: Does Cura start when using CuraCLI.exe, which is also in the installation folder (usually C:\Program Files\Ultimaker Cura 4.X)? Answer: Question #5: Is the stderr.log file blank or does it contain some logs already? This logfile is located in %appdata%\cura (you can paste this path on Windows Explorer). In case the logfile is not blank please send it to us. Answer: Question #6: Does Cura start when running in Compatibility mode (i.e., right click on the Cura.exe file → Properties → Compatibility tab → Check the "Run this program in compatibility mode for:" checkbox → Select Windows 8 from the dropdown list)? Answer: Hope this helps and that uninstalling the adapter solves your issue.
  4. After investigating a bit, it seems that the application stops due to an Unhandled Exception caused by ig7icd64.dll, which is a library linked to the OpenGL Drivers of the Intel Graphics card. Searched a bit online and at the intel website it is mentioned that "That is your video driver spitting up. Updating to the latest driver is generally a good thing." Thus, I would suggest you try that first. If it does not work or if you're already using the latest drivers out there, then what might work is to uninstall the Intel HD Graphics adapter, together with the driver software from the Windows Device Manager. This is a comprehensive article that shows you how to do this (it's for Windows 10, but Windows 8 has the same interface: https://windowsreport.com/opengl-problems-windows-10/ Usually, upon restart the OS will automatically find the drivers needed, although they might not be the latest version. But, at least you can try to start Cura in that case and hopefully it will start normally. Once you send us your Windows 7 dumps we will check if you're having the same issue there (although I now doubt it). Thanks.
  5. Thanks a lot for the detailed response @esteel0123! From the Task Manager images I see that every screenshot is from Windows 8. Is that correct? And also the Crash dumps all seem to be from the same OS version (v6.2.9200, a.k.a. Windows 8), would it be possible to collect some (2 or 3 is enough) from Windows 7 as well? I am almost certain that it will be failing at the same spot and for the same reason as your Windows 8 machine, but for some weird reason you get the splash screen on the latter. Moreover, the fact that Cura is in the "Apps" list in Task Manager means that it has actually launched, but something is causing it to crash. So far, it seems that this something is the Intel Graphics Drivers (we have this issue ourselves on Windows 10 PCs), but we are investigating it more. We will analyze the logs and get back to you, but if you could, in the meantime, send us 2-3 crash dumps from Windows 7, it would be highly appreciated. Thanks!
  6. Hello @esteel0123, Thanks for the configuration files. I could, however, not reproduce the issue you're having on my Windows 10 machine (we're also setting up Win7 and Win8 machines to check the issue more thorougly). In the meantime, it would be great if you could fill in the below template, so that you help us narrow down the possibilities of the bug's initial cause: Identification of the issue: Question: Does the Cura splash screen appear? Is this behavior consistent? Please send us a screenshot of the splash screen - if applicable. Answer: Question: Does the Cura.exe process appear in the "Background Processes" list in the Windows Task Manager (Ctrl + Shift + Esc)? Answer: If the answer to question #2 above is 'Yes', please create a dump file from Task Manager. To do so: Locate the Cura.exe process in the "Background Processes" list; Right click on the process; Select "Create dump file"; Once the dumping process has been completed, a window will appear that will display the path where the dump file has been saved to. Since it will be quite large, please compress it and send it to us. This will assist us in determining during which call the application actually halts. Question: Does Cura start when using CuraCLI.exe, which is also in the installation folder (usually C:\Program Files\Ultimaker Cura 4.X)? Answer: Question: Is the stderr.log file blank or does it contain some logs already? This logfile is located in %appdata%\cura (you can paste this path on Windows Explorer). In case the logfile is not blank please send it to us. Answer: Question: Does Cura start when running in Compatibility mode (i.e., right click on the Cura.exe file → Properties → Compatibility tab → Check the "Run this program in compatibility mode for:" checkbox → Select Windows 8 from the dropdown list)? Answer: Thank you for your time.
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