Roli4711

Posted on 20.12.2019 (two thousand and nineteen), on 25.12.2019 Team UM announced that this feature is still to come. Now it's 22.08.2021 and the feature is still not working. Crazy.

I have opened the ticket with all information I have (log files and video of the working Air Manager fan).

Hi, Is there a known issue? I've updated from 6.4.1 to 6.5 and since then, the Air Manager doesn't works. It works properly, no material or something other inside. It turns like normal (have a video). The machine has the same distance to the wall like before. But always an ERR86 is showing and I must restart the machine everytime. I go back to 6.4.1 and change the filter. But nothing works. Some ideas?

Hi Installed yesterday. Works, but The Filament will be pulled back after 2-5 minutes. Every time. I've made a "curcuit" reset, I've made a "Digital Factory"-Reset and I've made a reset of the "Factory settings". Nothing helps. Since 5.8.0 and before 6.1.x, the wait of unloading after print works fine. Since version 6.1.x not. What do you have for an idea? I used UM BreakAway and 3rd party material (but material from the marketplace and with this material, with Versions 5.8.x, this worked fine). Roli

Hi I have the filament above in the PC1 (I use the Material Station). After each print, the print head goes back to the PC Switcher and at this point the display shows "Print finished". If I've already started a new print and I touch the "finished" button, the next print starts immediatly (with the leveling first). If I forget to touch the "finished" button, 5 seconds later the filament (and only the filament) in PC1 will be pulled back into the material station. This malfunction is showed each printing and not only one time. That means, that every time the filament must pushed back into the bowden tube and the print core, makes a lot of "test strings" and then it's ready to print. The filament doesn't stay 2 hours in the PrintCore. This is since 6.1.x Roli

Hi I have an S5 R2 Pro Bundle with 6.1.1. I recognized the following: I had 1 PLA Generic Filament in slot D. The same filament and also as PLA Generic Filament was in slot A. (Both for PC 1). And I use this filament since 2019 - until October 2020 without any problem. Now, filament in slot D was totally used. Before it was pulled back, it indicated to me that the filament was "stuck" in the extruder. I then cut it off 5mm in front of the Bowden tube and the filament was pulled back (this even happened to me twice in a row! But now I know that something that is commonplace no longer works properly after a firmware change) Now, my "really" problem: Then slot D was white and slot A was also white. I had to pull out the slot D using manually the button (only the last 5cm) and then it automatically pulled in the slot A - without doing anything. Until now, after the filament was pulled back the other slot was automatically used for push the filament to the Extruder without any action from user. I love Ultimaker! (Irony off). Roland

This problem I had also one time in version 5.8.1. It's a great great moment if you have a MaterialStation and the main thing doesn't work: Changing of material if it's empty. But I was thinking that this was a problem because my other problem. It doesn't seem like that. At the moment I have 3 Problems. Very well quality of the firmware. Roland

Hi Greg Do you see: I'm not the only which has problem to cancel prints. I'm so "happy"!! Perhaps you should test this by yourself. It's very easy. Cancel a print and this would be the result. Perhaps you must set the printer to "German". I don't know. I hope that you finally believe me now. Roland

Hi Greg I have a problem with PC2 (I'm in contact with Szahari. He is really trying very hard to find the fault with me.) Since I have this problem, I did not install version 5.8.2 (or I uninstalled it again and am back to 5.8.1), because the problem often means that I have to cancel printing. And if the cancelation doesn't work with 5.8.2 (with my printer), I couldn't use it. Roland

You see, Greg. It's even harder for me to communicate with you and perhaps, from time to time my words are harder than I wanted. But we can also do it in German. But also understand that I'm really not satisfied. With version 5.8.0 there was the possibility that the filaments are no longer pulled back that far. That was very good. At the same time, however, a basic function no longer worked. Namely the unloading of filaments. So how I should change the print core or replace a filament if I've wanted to insert a different color? Waiting for 2h every time? Why was this not found in the tests. Then came version 5.8.1. This version couldn't improve everything either, but it worked to a certain extent and was almost the best version so far. Version 5.8.2 is now official. But now you couldn't cancel the print properly. The cancelation stopped and the whole machine had to be switched off. One time (of 3 times), I was even reset the printer that nothing worked and I had to remove the filament manually (open at the back via the lower hose of the feeder). This is also a very important function that has not been tested either, although it is used very often. Please don't say you really are doing a good job. Not if you look at all firmware versions in the last year (since October 2019). If you are being more than honest then you should also realize that it really wasn't a good job. Sorry if I'm so honest and throw your world in ruins. I also believe that you want the best. But it's definitely not the best right now. Be so honest and accept it and stand for it. Roli

Hi Greg I feel like I'm in the wrong movie right now. Where did I use personal names? About yours? You wrote back to me in a public forum - signed with your name. And when I know the name, I also mention the name because I am respecably. Am I schizophrenic or have I misunderstood your statement that I shouldn't use personal names? I don't think so. And what's unprofessional here? I have proposed a solution for you: Stand up and say: Yes, our performance is currently not optimal and we have made too many mistakes. No, you don't do that: you just gushing about yourself and saying how good you are. If you are really that good: Why do you have to do so much intermediate steps in your firmwares, nearly every 2 weeks? Why are there so many negative comments on every single firmware version you release? By the way: Ask @SandervG that I praised you and the Ultimaker Team for Version 5.8.0, until I noticed that unloading did not work (and then I don't make any negative comments in this forum because the other part was good). To assume that a customer who only says what is also true that he is not professional is simply on a very deep level and does not show a good understanding of how to deal with a customer. If I were to insult you or others at the lowest level, then I would agree with you. Then there would be a lack of professionalism. But just respond to your current - and I now explicitly say current - inability to get a good and executable firmware version and to get the stamp "Unprofessional" to a customer: UNBELIEVABLE. Then please tell me which firmware version has really been - if only somewhat - free of big errors since last October? The one with the AirManager / MaterialStation, which you released, then had to move back, but only worked "correctly" in December for the AM and even in January / February for the MS? Or the 5.7.x, which had a lot of other problems or practically all 5.8.x, in which the unloading of material did not work at first, so that you had to wait at least 2 hours and with 5.8.1, where the abortion of a print is no longer correct working? And the last two points are not "hidden" functionalities. This are functionalities everyone needs a lot of time and should be tested before release the version. And another story to underline my disastrous time with Ultimaker: I bought my new(?? I'm not sure at all) printer in August 2019 (at that time still without AM and MS). After two weeks the left rear motor hung down because the screws on the left rear side were not properly tightened. And that with this expensive device. Don't you think that this story alone got you off to a bad start? Greg: that is definitely the lowest level, that is unprofessional to call me unprofessional, because you live from us customers. We pay you and we pay a hell of a lot for your machines. And if the thing really works, I would even advertise you. At the moment nothing works at all. I accept that you don't have to listen to everything. But for big errors that Ultimaker has caused, and in large numbers in practically all the last versions, you should stand up straight and not mock or even attack customers. And yet I don't blame you entirely. At a company like Ultimaker, customer service should intervene at the latest with the last post and not someone who is a developer/supporter in the firmware department should answer, who is related to this actual software status. So: be a professional and if you only have a piece of backbone, you can apologize for your comments to me. Roland Schärli (my full name, as I can stand behind my statement)

Hi Greg, I don't tell the supporters as hobbyists, but the firmware team and this is not an afront to this guys but the really truth. It couldn't be, that every firmware get a half step forward and several steps back. Not for a machine with this price. Every China hobby machine works proper than the actual S5 I think. And if I read in every firmware thread where a lot of problems where put in that the "Team Ultimaker" says that there will make a big effort for each new firmware for testing: Sorry, this is ridiculous. In every new firmware 1000 things doesn't work which worked before. For the actual support: The only thing is: I have contacted the support for the same problem since about 2 weeks with the same thread title and to the same employe. I explain very detailed, what the problem is. But in every mail I must repeat the whole thing and what I've already tested. - Every time the same thing -. Then I ask me for what you have a support system. In the old threads of this case should all been available for reading again. For conclusion and specially for Greg: If you don't get a machine for running properly that you call "professional", then don't cry when someone tells you that the quality is lousy. Stand up and say we're sorry and yes, the quality of the firmware is not good at the moment, but we're working on it: that would be real greatness. Roli

Furthermore, I can no longer unload any material. The button is not active via the material itself and the wizard in the printcore menu starts via the print core (s), but stops and does nothing even after 30 minutes.

Is there any support (even one that has to be paid for). I haven't been able to work productively for 2 weeks. And about the "normal" support I have to specify everything 10 times.

Great!!! It appears that canceling a print no longer works properly. It's now necessary to disconnect the printer from the power and restart so that the "cancellation" works. And it's necessary to have to cancel because the use of the Original BreakAway has not worked properly since 2 weeks. In a nutshell: CHF 11,500 thrown in the bucket. Or: The Ultimaker "engineers" (or rather hobbyists) should really start to feel ashamed. But probably everyone of the Ultimaker Team in this forum will say again that they never - never!!! - make a mistake and are testing all things properly and only we users are completely unable to use their machine. Shame on you!

Hi @SandervG I print only directly to printer via network. No USB, nothing.

Hi @SandervG No, it was created directly through CURA without any additional setting. After I've unloaded the material completly and load it again and REprint it through the Digital Factory it works and all was showing. Roland

What does that mean if I have installed 5.8.1, the display at the material station says that I have Generic PLA in 1 and Ultimaker Breakaway in slot 2 and then such a message is displayed? By the way: the print from a 4 day old print core with the original Ultimaker BreakAway is no longer cleaned. Every 2nd time spaghetti, it no longer adheres properly or it just indicates that it is "unknown" material. Roland

Other problem: I have in PC1 Generic PLA or Extrudr GreenTec Pro. In PC2 Original UM BreakAway. If I want to print with both PCs (also PLA and BA), after the initialization the material in PC1 is taken until the PC. The material in PC2 (UM BreakAway) is in position 5cm above the PC. All things where made (nivelling, etc.). Then the print start with PC1. After the first layer, the PC will be changed to PC2, the material in the bowden tube 2 is bring to PC2 and immediatly, the prints with PC2 starts. Question: Why this is like it is? Before 5.8.0, both materials where taken to the PC1 AND PC2. Both materials where used for "pre printing routine". Now, only PC1 works. Roland

It's quite weird. Until now, I've always had problems like this. But the 5.8 version seems to work fine for me. Exception: I still have connection interruptions (Ethernet) in both CURA and DF. And when you switch, a lot of material is still wasted. But it must be like that. Roli

Hi With the newest Firmware version I have the same issue like before. A lot of connection interupts. My S5 (Pro Bundle) is connected through an internal and proper 1Gb/s network. But often, there is no connection. Normaly, this interupts takes about 10-20 seconds. But also I have interupts for hours and longer. And as I say: It's from the WebPage UM Digital Factory and from the CURA (4.6.1) Thanks for reply Roland

Since the Firmware 5.6.8, the results are much better. At the moment, it's OK for me and my UMS5 works very fine. I hope Ultimaker keeps it up. Then it will even be very good 😉 Roland

Funktioniert die Salzwasser-Lösung auch mit Breakaway?

Es geht eigentlich ja nicht darum, ob die Glasplatte kaputt ging (1 ging nach ca. 220 Druck-Tagen kaputt), sondern das die Teile so fest haften. Ich habe es auch schon mit normalem Wasser versucht. Gleiches Resultat. Daher glaube ich, dass es mit dem Brim zusammen hängt.

1. Danke für den Tipp. Ich nehme nun "Alkohol" dazu. Sieht auch besser aus 2. Mit Schicht: Keine Chance: Habe Uhu, Klarlack und Magigoo verwendet. Bringe das Teil gar nicht mehr ab 3. Muss ich mal schauen Danke.