Hi QCMakerspace,
This is not supposed to be how it works. Yes, we limited the amount of prints you see in Digital Factory at the lower subscription tiers, so reprintability is limited. However, the print job reports that you download from Digital Factory should be limitless. Oddly enough we cannot reproduce this error.
I've sent you a private message so we plan a short meeting to make sure you can get the reports you need.
Kind regards,
Roel Vossen
Business Analyst Ultimaker Digital Factory