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I sent my X-pro back. I couldn't get it to print with the accuracy of my Ender 3 which was 1/3rd the price. I figure I can get better quality going through prusa
I found the same issue when trying the custom filament. I just took out the filament from the unused side while printing. I can put it back in when I need it. Now the gear is just spinning in the air; no shredding filament
There's a set of settings here on Reddit. I just put it into Cura but I haven't used it yet. You don't need to make a blank material because you can simply shut off an extruder with Cura 4.4.1