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sj3fk3

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Everything posted by sj3fk3

  1. sj3fk3
    We are going to look into it!
  2. sj3fk3
    That is correct, with 6.4 we have a new "deprime" procedure for all Ultimaker Material Profiles. That ensures a nice tip shape at the end of the filament. In 6.5 (coming out in a couple of weeks) we will also roll out the same behaviour for all the generic material profiles.
  3. sj3fk3
    Personally I have not used windows since '95, so I am afraid I'm the wrong person to ask this 😉
  4. sj3fk3
    Ok, thanks! We will have a fix for that in version 6.5 (expect around 3rd week of june).
  5. sj3fk3
    Jonas this bug will be fixed in 6.4.1, do you want your name to be mentioned in the release notes? 😉
  6. sj3fk3
    When you say disconnects you mean you don't see the printer online in Cura or when you go to the Digital Factory page? In that case there is a fix on the way for that issue! \o/
  7. sj3fk3
    I don't think the size is the limit, but the file system is. The printers are Linux based and Linux does not really have very good support for NTFS. FAT32 can be as big as 8TB? So why not just try big partitions with FAT32?
  8. sj3fk3
    Yes, we are working on that.. Cura can be stubborn now and then 😉
  9. sj3fk3
    Also important to notice: Sometimes you get a stuck screen, but the printer is not actually "bricked" a reboot (or two) sometimes also works. If you have tried rebooting and that did not help, it's time for different measures. If you have developer mode set to on, it's always good to see whether or not you can still log into the printer (not for the fainthearted). If rebooting doesn't fix it, contact support.
  10. sj3fk3
    Good time for a spring cleaning, I hope you enjoy the new firmware!
  11. sj3fk3
    The deprime has been much improved in 6.4 (The Ultimaker material profiles only for now). Please give it a try, you should see much beter results. Next big release (6.5) will also have the same improvements for generic material profiles.
  12. sj3fk3
    Good catch! I've looked it up and it looks it was introduced in 5.5 or 5.6. It will be fixed in the next release.
  13. sj3fk3
    When you say "error" can you be more specific? What kind of error? Maybe even take a quick photo of the screen (while you are at it, also take a photo of the printhead that shows where the filament is). I think there are better ways to get out of the situation, but we really need a little bit more information to help guide you out of it.
  14. sj3fk3
    The bug is confirmed. We will fix this asap. Again thanks for reporting!
  15. sj3fk3
    Hey Jonas, thanks for the bug report. We'll look into it.
  16. sj3fk3
    I honestly don't think you need to do a complete restore then this happens. Have you tried to reboot the printer (again)? It could be that you maybe need to do it again. One other (maybe more safe) option is to enable the developer mode. Because maybe it's only the screen that is stuck and not the whole system. In that case you could log-in to the printer and just type reboot. Also, we would really like to have your log files as there is clearly something going on there. Could you contact support and coordinate with them to give us the logfiles? p.s. ER65 is a flowsensor warning. One should be able to continue from it. Are you sure it wasn't a break fail wizard? And if so, did you actually go through with the wizard? I've made the mistake once of ignoring it and then you do end up in a mess.
  17. sj3fk3
    Can you tell us a little bit about the wifi setup? If you want just send me a pvt message on the forum. I would be specifically be interested in: Is it: 2.4Ghz / 5Ghz ? Does it use the same SSID? What kind of security? (WEP/WPA/WPA2), what is the brand of WiFi access points (or router)? Also, you could try to setup wifi via USB this way: https://support.ultimaker.com/hc/en-us/articles/360018123920-Network-setup-via-USB-
  18. sj3fk3
    Looks like there is a issue with the site and Chrome browsers. If you right click on the link and choice "Save as" it does work (or if you have it, use Firefox, Safari, maybe even Edge) 😉
  19. sj3fk3
    With what material? Is it with Ultimaker material or with other?
  20. sj3fk3
    Ah, yes I think some of our debug setups have these extensions on the SD card. However it is far from normal to have to use them. When you say "bricked" what exactly do you mean? Because a black display or a stuck boot (with the Ultimaker logo) does not mean it is bricked perse. Also it might be a good idea to turn on dev-mode and ssh. That way you can get "into" the machine if you think something is fishy and you might be able to type something like "reboot" and have the system restart itself. I'll ask one of the engineers to comment on what the use to extend the SD reader as I haven't done it myself.
  21. sj3fk3
    There are no changes made with regard to the Air Manager or ER86. I suggest you contact support as the air manager fan may be faulty. ER86 is triggered if the fan can not reach the desired speed (with a fault margin of about 70%). So if you see a ER86, that means the fan is really not spinning at the right speed. (You might not be able to see this with the naked eye).
  22. sj3fk3
    I am afraid the existing print is lost. I also think it's a good idea to contact support again and send them the logfiles. We need to investigate what's going on here.
  23. sj3fk3
    Sometimes that would work, but not in the case when there is material stuck within the Material Station for instance.
  24. sj3fk3
    Ah, that might very well be the issue. Could you try to append the 5G SSID with _5G for instance? I think that might solve your problem.
  25. sj3fk3
    Do you maybe have a 2.4 Ghz and 5.8Ghz wifi network with the same SSID?
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