Archeosites3D

HI there. I own a S3 from a couple of months and I have one issue I can not solve. It is about the cloud and the possibility to use the camera online from anywhere and check the status of the print. I have the last update for the S3, and I'm using Cura 4.6.1. I ave created an account to use the Ultimaker factory. When my printer is linked to my computer by Ethernet (and the computer is connected to internet from the wifi) I can, ONLY from the computer use the video camera and I have access to whole information panels. If I want to use the Ultimaker factory from my 4G on my laptop or iPad, I need to enter a number, a pin code that the S3 is supposed to give me when I push the screen with the "Ultimaker factory". Or I can not have this code from the printer because when I touch the screen, nothing happen (the screen works). So I can not achieve the process and I can not use the camera online to check my prints from my house. I hope I have been clear enough, English is not my native language! Thanks.