It was the local network UI (i.e. using the local ip address in my browser OR drilling down via the cloud interface into the local UI) but, interestingly enough, I was able to manage via those LOCAL ip addresses when not connected in any way to the campus network.
It was spooky, and none of my IT guys could figure out why it worked, but it did in fact work.
jack
ALSO, to be clear, my student assistants were able to manage the print queue in the same way, so the functionality was consistent.