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wesjanik

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    Ultimaker S5

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  1. I had this problem as well. It may have started after the latest MacOS update, but I can't say for sure. Regardless, I noticed this in the log file: 2021-06-11 15:51:17,091 - DEBUG - [MainThread] cura.OAuth2.AuthorizationHelpers.parseJWT [114]: Checking the access token for [https://account.ultimaker.com/check-token] 2021-06-11 15:51:17,299 - DEBUG - [JobQueWorker [2]] UM.Mesh.MeshData.calculateNormalsFromVertices [556]: Calculating normals took 0.00214385986328125 seconds 2021-06-11 15:51:17,496 - WARNING - [MainThread] cura.OAuth2.AuthorizationHelpers.parseJWT [123]: Could not retrieve token data from auth server: {"errors": [{"id": "dec451e5-b44e-457c-9aef-bc6a198ad3b1", "code": "invalidToken", "http_status": "403", "title": "The given token is invalid.", "meta": {"error_type": "AuthError", "url": "https://account.ultimaker.com/check-token"}}]} 2021-06-11 15:51:17,502 - DEBUG - [MainThread] cura.OAuth2.AuthorizationHelpers.getAccessTokenUsingRefreshToken [61]: Refreshing the access token for [https://account.ultimaker.com] 2021-06-11 15:51:17,813 - DEBUG - [MainThread] cura.OAuth2.AuthorizationService._storeAuthData [250]: Attempting to store the auth data for [https://account.ultimaker.com] 2021-06-11 15:51:17,817 - DEBUG - [MainThread] cura.OAuth2.AuthorizationHelpers.parseJWT [114]: Checking the access token for [https://account.ultimaker.com/check-token] 2021-06-11 15:51:18,116 - WARNING - [MainThread] cura.OAuth2.AuthorizationHelpers.parseJWT [123]: Could not retrieve token data from auth server: {"errors": [{"id": "0be11182-6748-4790-8c93-b60dc848d01c", "code": "invalidToken", "http_status": "403", "title": "The given token is invalid.", "meta": {"error_type": "AuthError", "url": "https://account.ultimaker.com/check-token"}}]} Once I saw that, I removed the following line from the cura.cfg file and that seemed to fix it: ultimaker_auth_data =
  2. I did a little experimentation and figured out why it suddenly started working for me. The answer is: it didn't. The selection and use of the hoops works just fine when I first open the app up. However, once I click on the Monitor tab and then back to the Prepare tab, that's when it stops working. As I workaround (at least for me) you only need to close and re-open the app making sure not to click on Monitor tab until you no longer need to interact with the translation tools.
  3. Okay, I swear I didn't change anything and it's suddenly working for me. I've restarted Cura a couple times, but I'm not aware of any updates that got applied to either Cura or macOS.
  4. I just started using Cura (4.8.0) yesterday and am having the same issue. If I'm doing something wrong, I'm unaware of what it might be. To provide the information requested: I'm using macOS Big Sur (11.1) with the standard macOS video drivers on a 27" iMac with the Radeon Pro 580 GPU. I've never used a prior version of Cura. I cannot seem to get any of the interactive translation tools to work. To help identify the problem (or what I'm doing wrong), I've attached a little video of what's happening. CuraToolProblem.zip
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