PhilX

Thank for you advice, even if I'm not sure a 3rd party reseller would help me (but I will try). Some pictures attached, to illustrate the problem. If someone else has ideas to release the Station feeder... It's crazy there is no options/settings to do so.

Hello, This morning my latest print has failed. In order to hold the filament, someone has slip the end of the filament under another filament spire (big mistake, if you don't know). It has resulted in a knot, stopping the flow and grinding the filament inside the Material Station. Now the Material Station mark this spool as empty (it's not) and do not allow to retire the filament. -I've unlock the S5 Printer feeder but it's still locked on the Material Station feeder, -I've unplug the power of the Material Station in hope to loose the feeder but it's still retaining the filament, -I've tried to lure the Station by inserting another full spool in the compartiment but it still mark it as empty. -I don't want to force pull on the filament (it's grinded and may snap inside, or break the feeder), -I don't want to disassemble the Material Station (warranty, it's not mine, blablabla...), What is the procedure in such case? Félix MAURY