Mufaddal

Yes already launched the complain, they me a ticket number but no response from Ultimaker while my UAE reseller tells me to follow the protocol and launch complain with ultimaker than Ultimaker will forward my complain to the reseller.

I bought Ultimaker S5 pro bundle from UAE reseller but the wifi settings are not accessible, the wifi settings are grayed out. I contacted Ultimaker but no reply, so i though of connecting a wifi extender and then connect it to the printer though Ethernet, is it possible? If yes then can i connect my this Ethernet connected printer to my digital factory?

Hello, Did you had any luck solving this issue? I am facing the same issue.

My reseller told me to launch a complain with ultimaker. I want the solve this problem urgently.

Just bought Ultimaker S5 pro bundle from UAE reseller but the wifi settings are not accessible, the "start wifi setup" option is grayed out, it can not be selected. I have factory reset my printer multiple times, have updated firmware front stable (6.2.1) to lastest (6.5.0) but still the same issue. I can not select the wifi setup on boot up as well as through network settings.