glefebvre

All the wires for the sensor board are proprelly connected (on the sensor board and behind the print head). There is nothing close to the printer that could affect the radio frequency. The firmware version is 6.5.1 (latest is 6.5.2, i will update it but i doubt that is the source of the probleme). When i perform the leveling sensor test, it fails with ER45. If theres nothing else i can check then I guess the only option left is to call my reseller and ship them the printer. Thank you

Hi, We've been having this issue with one of our Ultimaker S3 during leveling where the printer senses the nozzle offset to be off. What happens (also seen in the video): -nozzle (clean) of print core 2 touches the glass bed (clean), as normal -Print core 2 gets lifted by the lift switch, as normal -nozzle (clean) of print core 1 slowly lowers to detect de glass bed, as normal -before even touching the build plate the leveling stops with the error "Nozzle offset failed. Please check the nozzle and bed and try again" This error most of the time a print is launched but not everytime. I would say we get the error 2 times every 3 print launch. when it fails we usually simply relaunch the print a couple of times until it it levels correctly. Ultimaker S3 Error.zip