UltiMaker uses functional, analytical and tracking cookies. Tracking cookies enhance your experience on our website and may also collect your personal data outside of Ultimaker websites. If you agree with the use of tracking cookies, click “I agree, continue browsing”. You can withdraw your consent at any time. If you do not consent with the use of tracking cookies, click “Refuse”. You can find more information about cookies on our Privacy and Cookie Policy page.
Starting today 1/31/22, Cura crashes on startup. Had 4.12.1 installed - crashed. Uninstalled that and installed 4.13.1 - crashes.
4.13.1 logs:
Traceback (most recent call last):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Qt\Bindings\MainWindow.py", line 256, in _render
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\SolidView\SolidView.py", line 328, in endRendering
array = np.asarray(QImageArrayView(xray_img)).view(np.dtype({
File "numpy\core\_asarray.py", line 102, in asarray
TypeError: int() argument must be a string, a bytes-like object or a number, not 'QImageArrayView'
Thread 0x0000441c (most recent call first):
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\USBPrinting\USBPrinterOutputDeviceManager.py", line 79 in _updateThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x000035a8 (most recent call first):
File "threading.py", line 306 in wait
File "zeroconf\__init__.py", line 2534 in wait
File "zeroconf\__init__.py", line 1715 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00000d94 (most recent call first):
File "threading.py", line 306 in wait
File "threading.py", line 558 in wait
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\UM3NetworkPrinting\src\Network\ZeroConfClient.py", line 81 in _handleOnServiceChangedRequests
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003370 (most recent call first):
File "zeroconf\__init__.py", line 1369 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003bcc (most recent call first):
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\RemovableDriveOutputDevice\RemovableDrivePlugin.py", line 61 in _updateThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003790 (most recent call first):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Backend\Backend.py", line 165 in _storeStderrToLogThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00001a00 (most recent call first):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Backend\Backend.py", line 153 in _storeOutputToLogThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003db8 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003b34 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00001be0 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00002314 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003d44 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00000580 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x0000382c (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x000006f4 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Current thread 0x00003f1c (most recent call first):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 398 in _logInfoWidget
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 184 in _createDialog
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 88 in __init__
File "C:\build\Cura\4.13-exe\build\inst\bin\cura_app.py", line 162 in exceptHook
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Qt\QtApplication.py", line 396 in exec_
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CuraApplication.py", line 877 in run
File "C:\build\Cura\4.13-exe\build\inst\bin\cura_app.py", line 236 in <module>
File "Console.py", line 36 in run
File "__startup__.py", line 74 in run
Cura crashes on start up
in UltiMaker Cura
Posted · Edited by hyrax
attach log file
Similar situation here:
Starting today 1/31/22, Cura crashes on startup. Had 4.12.1 installed - crashed. Uninstalled that and installed 4.13.1 - crashes.
4.13.1 logs:
Traceback (most recent call last):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Qt\Bindings\MainWindow.py", line 256, in _render
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\SolidView\SolidView.py", line 328, in endRendering
array = np.asarray(QImageArrayView(xray_img)).view(np.dtype({
File "numpy\core\_asarray.py", line 102, in asarray
TypeError: int() argument must be a string, a bytes-like object or a number, not 'QImageArrayView'
Thread 0x0000441c (most recent call first):
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\USBPrinting\USBPrinterOutputDeviceManager.py", line 79 in _updateThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x000035a8 (most recent call first):
File "threading.py", line 306 in wait
File "zeroconf\__init__.py", line 2534 in wait
File "zeroconf\__init__.py", line 1715 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00000d94 (most recent call first):
File "threading.py", line 306 in wait
File "threading.py", line 558 in wait
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\UM3NetworkPrinting\src\Network\ZeroConfClient.py", line 81 in _handleOnServiceChangedRequests
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003370 (most recent call first):
File "zeroconf\__init__.py", line 1369 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003bcc (most recent call first):
File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\RemovableDriveOutputDevice\RemovableDrivePlugin.py", line 61 in _updateThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003790 (most recent call first):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Backend\Backend.py", line 165 in _storeStderrToLogThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00001a00 (most recent call first):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Backend\Backend.py", line 153 in _storeOutputToLogThread
File "threading.py", line 870 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003db8 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003b34 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00001be0 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00002314 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00003d44 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x00000580 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x0000382c (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Thread 0x000006f4 (most recent call first):
File "threading.py", line 302 in wait
File "threading.py", line 433 in acquire
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
File "threading.py", line 932 in _bootstrap_inner
File "threading.py", line 890 in _bootstrap
Current thread 0x00003f1c (most recent call first):
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 398 in _logInfoWidget
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 184 in _createDialog
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 88 in __init__
File "C:\build\Cura\4.13-exe\build\inst\bin\cura_app.py", line 162 in exceptHook
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Qt\QtApplication.py", line 396 in exec_
File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CuraApplication.py", line 877 in run
File "C:\build\Cura\4.13-exe\build\inst\bin\cura_app.py", line 236 in <module>
File "Console.py", line 36 in run
File "__startup__.py", line 74 in run
stderr.log