sandrap

I'll have to look to see if we have any other SD cards to try that, right now I'm still using the original SD card that the system came with. Bringing that up part of me wonders if IT has something installed on the computers that's causing the card reader on work computers to do something to the file, possibly encrypt it? I know before we were acquired by another company I had to have my SD card reader whitelisted by IT for it to work at all, we didn't have to do that with the new company when we switched over to their systems, but I wonder if it's just encrypting without any notification. When I'm in the office next week I'll try bringing my personal laptop in as I have the same version of Cura installed on it, and try writing a gcode to the SD card from that computer, that should rule out or confirm that IT has something setup on our work computers causing an issue.

While in the office today I did reset the printer to factor defaults, unfortunately that didn't fix the issue, gave the same messages as before and still won't print from any newly created gcode files.

I would think that option would exist somewhere in the advanced menu, when I'm in the office later this week I'll check for that and if so try doing that to see if it fixes the problem.

I did go and flash the firmware on the printer today using the Cura 4.11.0, unfortunately it didn't solve the problem, it still goes to that same screen with the options of resume print, change material, and tune, even tried doing the change material but still after changing the material it's still the same issue of it not doing anything, I did try loading and older gcode file from the SD card and it went right to printing properly so the printer definitely works fine, it just doesn't like the gcode from the newer cura.

Weird, we weren't part of any closed testing, the printer is one our company purchased thru a retail supplier, and then later upgraded thru the official plus upgrade kit, we did however have a mainboard failure that was replaced via warranty directly thru Ultimaker so that would be the board in the printer now, could that have been sent out with that firmware?

Yup, here's the gcode and project file for a small test model. UM2E_TEST.3mf UM2E_TEST.gcode

I checked and the machine settings did have the gcode set to Ultimaker 2 Just got back from the office, when I start a print created on the newer Ultimaker Cura it comes up with a message that says "This file will override machine settings with settings from the slicer" it has the options to continue or cancel, if I click continue it goes to a screen with the options of resume print, change material, or tune and the printer then does nothing, resume print just refreshes the same screen. The firmware on the printer is Jun 17 2016 13:12:55 Vers:_15.04.7-RC5ex

It's likely not the latest firmware, it was last upgraded when I did the + upgrade to the printer which was at least 5-6 years ago. When I go into the office tomorrow I'll get the actual message it gives me when I try to use the newer gcode.

At my work IT had installed a much newer version of the Ultimaker Cura software when I got a new computer (4.11.0), previously I was on I think 2.XX (not sure the actual version number), with the newer software the printer seems to have an issue with the gcode when I load it onto the SD card and won't print, my best guess from the message it gave at the time when I tried is that the new software is trying to output filament information but the printer doesn't expect it as the filament information is on the printer itself as it's a much older printer and that's how the software seemed to work then, the printer is an Ultimaker 2 extended with the official upgrade kit to convert it to the 2 Extended+. Does anyone know how to get the newer software to work properly with the older printer?