acer11

When I get to the point of using the calibration card, I am able to move the plate with the electronic knob when the nozzle is in the back, but not when it is in the right and left corners. The nozzle is so tight against the plate that the card won't budge, even with adjusting the mechanical screws in any direction. Edit: Forgot to mention, I'm located in Virginia Beach!

Hello, I recently started a librarian position in a public library, and I inherited an Ultimaker 3. It has apparently not been running for quite a while now, and I was given the task of troubleshooting and hopefully fixing it. It has been a while since I've worked with Ultimakers, and the last one I spent any time with was the Ultimaker 2 Go, so I don't know if I am rusty or if there is a bigger issue here. I have been unable to successfully level the build plate (manually or with the active leveling function). When I try to manually level, the nozzle stays flush with the build plate, and nothing I do will with the adjustment screws on the underside create the necessary space between the two. When I try to active level, I get this error, "Distance between detected height of both Printcores exceeds realistic values." Most of the information I have found online say to adjust the plate using the screws, but that still did not provide any space between the nozzle and the build plate. My experience with 3D printers is far more on the level of an enthusiastic but rather inexperienced layman, so I wanted to reach out and see if anyone has any advice for getting this printer up and running. Thanks!