mkolze

Hello and thank you, I was working with Ultimaker support direct. The reseller Matterhackers has remained rather unavailable for some reason. The system is in fact more than a year old and is about 2 years total since installation. We've only used the second print core for some support material and very infrequently. I mainly pointed out the hours as the machine has not seen serious usage in my opinion. Not like my Prusa which printed over 850 headbands two summers ago when we were in the height of the pandemic. That machine was on non-stop 24 hours a day. I just am concerned that such an expensive part of the S5, the main board, which literally is not working very hard at all and is certainly not considered an expendable or wear item normally, would fail for no apparent reason. I will attempt to contact fbrc8. Thank you, Matt

Hello, I'm new to the forum but I have entered to try and sort through an issue we encountered on our S5 bundle this week. This previous Monday I noticed the printer had an update available for it. So I used the GUI and accepted the download and install. It said it successfully downloaded and installed that build 7.0.3. then it rebooted and came up with the chewing on it symbol for about two hours. So attempted a hard reboot. Then the printer asked if the last job had been cleared from the platter. And I selected yes. It refreshed the screen and I attempted to run a new job from the network connection. The printer immediately complained about an Error33 code, X and Y axis or limit switch fail and it gave the code for troubleshooting. I went through the processes recommended and even contacted support. That was pretty painful to say the least. After confirming the y axis would move when the motor driver was swapped with the #1 extruder the tech finally said the main board needs replacing. To this I said what? A $10K printer goes bad after a firmware build update and it's now needing a $500 main board? That seems way out of line. The machine has 53 days and 4 hours hot on core 1, the only one we really use, and it's only run 751.3 meters of material through it. There has to be another way to resolve this besides forking out half a grand for another mother board. Thoughts?