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  1. Wierd problem that's been bugging me all afternoon: our new UM2+ Connect is showing a persistent error (picture attached) where, after selecting a print, it homes and displays: ''An error has occured while reading the print file. Please reslice your print.'' Well, I tried reslicing. Didn't work. Same error. I tried updating Cura to 4.9.1 (coming from 4.9.0). Didn't work. Tried exporting in .GCode or .3MF instead of .UPF. Didn't work. Tried a different file, a simple Benchy. Didn't work. Tried a different laptop with a fresh 4.9.1 install. Didn't work. Tried a
  2. Hi, I have a display monitor of 1.5 Kg. I plan to make a vesa mount bracket to wall mount the monitor. Which compatible filament able to carry such weight of 1.5kg? Thank you.
  3. I have a S2+ Connect that's about 5 months old and starting yesterday none of my prints will start. The process gets stuck at "Preparing Print" where it's heating the nozzle and the build plate. I have been able to swap materials fine (nozzle heats up normally) and manually move the material with the utility so the nozzle heating appears to be fine when it's not getting ready for an actual print. I have tried PLA and TPU profiles for some variety and tried a profile with 0deg build plate. None of this will allow it to start printing. If I leave the machine to sit at Preparing Print the build p
  4. Hi, I'm new to the whole 3D printing thing and have been setting up a new Ultimate 2+ Connect. However I've run into an issue with bed levelling, The instructions tell me to use the screws to adjust the relative height to the nozzle. However the front right (looking from the front) screw doesn't have enough travel to get clearance from the nozzle. The full range goes from so close it's barely possible to squeeze the calibration card into the gap, to locked solidly together. Dropping the whole bed a millimetre would allow for much better clearance, but the bed levelling functionalit
  5. Good morning Is it possible to somehow activate the heated bed to help remove the parts from the heated bed without having to send a print and pause it quickly before it starts printing? In the menu there is an option to heat the nozzle but it does not have any for the bed I don't know if there is a cure file or something I can send for this Thanks
  6. Hi everyone, We have purchased a UM2+ connect for our school. We have tried to install both via wi-fi and via LAN but the printer does not connect either way. Wi-fi: we have connected through a smart phone and had a success message on the phone, the printer however says connection failed. LAN: we are given an IP address but then cannot connect through Digital factory. With the error message to plug in an ethernet cable. We have gone through all the steps suggested on the Ultimaker support. Any help would be greatly appreciated. Thanks,
  7. Hi guys, I just received my ultimaker 2+ connect and updated the firmware to UM2C_00100400.img via the included usb drive. There was no error message/issue with the install. After updating, I am stuck on the welcome screen. The touchscreen does not seem to work? Did I receive a lemon? Or am I missing something obvious. Has anyone ran into this issue before? If so, how did you solve it.
  8. Hello, I am in the market for a new 3d printer and am considering the S2+ connect. My apologies if this isn't the correct subforum but it seems to be the best fit. I recently sold my PulseXE as I was unhappy with a re-occuring software glitch that was damaging the printer. Before the damage it was printing great and I was happy with it. I am looking for a printer that prints well, and above all is reliable. The only materials I have much interest in using are PLA, some PETG, and matterhacker's NylonX. As of now I don't have too much interest (or budget) for a dual extrusion style p
  9. I just bought a new Ultimaker 2+ Connect and I noticed that I hear a clear sand grinding noise when the bed is going up (either manually or automatically). What could this be and how can I fix this? Everything is lubricated correctly. Thanks for the help!
  10. Hello there. Does the UM2+C have hardened extruder gears like the UMS3 and S5 for abrasive materials? I know I can upgrade the nozzle of the UM2+C with a Rubin nozzle but can the rest of the printer handle abrasive materials as well? Thanks in advance.
  11. Hi All I have just updated my Ultimaker 2+ Connect to the v1.3 firmware and have seen that we can now add custom material profiles to the printer via USB. But for the life of me cannot work out how to export the material in .ufp (As stated here https://support.ultimaker.com/hc/en-us/articles/360017358580) and when I follow the on screen instructions it points me to a page that is a 404... https://ultimaker.com/materialprofiles Is anyone able to help me work out how I add custom material profiles directly to the printer? I have tried: Exporting the profile with the
  12. hey guys. I rock the Ultimaker 2 connect . but i am having real issues getting it perfectly level due to the front right screw does not go any futher, thus leaving that side slightly closer to the nozzle and causing the issue you see in the pictures in every print i do.. it works , but id rather not have this isse. can you assisst ?
  13. Heyhey I assume that the exchangeable EPA Filter Unit for the Airmanger UM 2+ Connect is the same as for the S5 AM. Is that correct? have a nice day Yvonne
  14. Hello, I've just bought a brand new UM2C, coming from UM2GO. I'm very happy with the print quality, it's a real gap. But I'm quite disapointed by the software : there are way less options that on my previous printer, and it's heavily slow. Some details : 1. I've added a Ziflex on the plate, but unfortunately I can't use my printer anymore because the calibration is only physical (using screws) and I've reach the end before teh right settings. On the Ultimaker 2 Go there is a 'software' calibration first where you can move the plate up and done, which woul
  15. Hi there, received my UM2+ Connect few days ago. I made a dozen of prints without any problem. My last few prints failed though. The nozzle carries away the 1st layer or so. I believe the plate is either too high or the nozzle too low. I thought this might be due to me changing the material and moving the printer a bit. I then try to level the plate but somehow now, no matter how I play with the plate screws, the nozzle stay stuck to the plate. I can't push under the calibration card. Any suggestion?
  16. Hi, even though I'm still new to 3D printing I know my way around Linux relatively well. I purchased the UM2+ Connect based on my requirement for openness and tinkering. I understand the printer is new but still despite some searches I didn't manage to find information on developer mode. I tried to applied what worked for other models (maintenance, diagnostic, enable dev mode) with the hope to get ssh access, if not root. Unfortunately I didn't see the option there. Did anybody manage to connect (pun intended) and if so how? PS: scanned ports with nmap and didn't notice
  17. Today we are launching a new and improved printer; the Ultimaker 2+ Connect. Following in the gigantic footsteps of the workhorse that is the Ultimaker 2+, the Ultimaker 2+ Connect has quite a legacy to live up to. Ultimaker Cura data tells us that since 2015, over 6 million prints have been prepared for the Ultimaker 2+. So where do we start to improve such a renowned printer? Network connectivity. As the name suggests, and technology of this day and age demands, you can now create a connection via Wi-Fi or Ethernet. Sending print jobs to the Ultimaker 2+ Connect via the Digital
  18. Hello Everyone, at our department we purchased a 2+ Connect to print via the network rather then running around with a USB stick. However, I can't find the MAC address of the printer to enable it in the company network. There is a support page where it is written that the MAC address can be found in the printer settings on the display, but that appears to be not valid for the 2+ connect. I can only find a network status page, where 'no connection' is written. Menu is looking a bit different, too comparing to the screenshot in the description. Am I too stupid? :( Thanks for
  19. Hi, I have just installed the Ultimaker 2+ connect firmware 1.1 , and when I load the filament , the feeder loading speed is not fast as it should be , it is loading the filament very slowly as if it is loading filament for printing anyone can help?
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