Jump to content
madness

@Fbrc8 customer service...fyi

Recommended Posts

Posted (edited) · @Fbrc8 customer service...fyi

Ok I lost the text, DK...sorry..

I finally clogged my nozzle...bad...I have the documented prob with the temp sensor stuck in the block. I pulled the head apart, (common small electronics...real easy to do on the UM2) cleaned all the ABS out with acetone...lol took forever with the head hanging from the sensor, but the carbon has to be pulled out by hand with the block not hanging from the sensor wire, right? BTW I put it all back together and it all works fine, ie temp/sensor/fans, I just have a carbon clog and can't melt anymore out. AND I have 3D Hubs orders waiting...

So, I call Fbrc8 tech support today to let them know I am about to break something pulling the sensor/head from the motherboard, right?...I get a voicemail and I just hung up, I didn't leave a message... they prefer an email ticket and I have not broken anything, yet...so I thought I would email them today...I used my wife's cellphone to call them...

My wife ran errands for about 3 hours this afternoon with her phone and returned with 2 MISSED CALLS FROM Fbrc8 CUSTOMER SUPPORT, trying to figure out the problem I did not tell them about, yet!!!!

WOW!!!!!!!!

Amazing customer support! I will call them first thing in the morn...lol it is the decent thing to do...those wild-eyed Southern boys seem to have their stuff together...woot!

@Fbrc8 and the Awesome UM2!

Thanks!

MadNess

Edited by Guest
  • Like 1

Share this post


Link to post
Share on other sites
Posted · @Fbrc8 customer service...fyi

Thanks for sharing your good experience with the Customer Support for the US ;)

I hope you'll manage to resolve your problem, with the help of Simon i'm sure you will ;)

Share this post


Link to post
Share on other sites
Posted · @Fbrc8 customer service...fyi

I too have had excellent support from fbrc8. I think that "wild- eyed southern boy" does not quite apply to Simon, who is an imperturbable middle aged Englishman.

  • Like 2

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Our picks

    • Ultimaker Cura 4.0 | Stable available!
      Ultimaker Cura 4.0 is mainly focused on the improved user interface and cloud integration.
      As always, we want to collect your user feedback for this release. If there are any improvements you can think of, feel free to mention it here and help us to shape the next release.
      • 98 replies
×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!