Ultimaker shuts down when Buildplate Heater is powered.

[ackbar5 0]

My college's physics department has an Ultimaker 2 3D printer for constructing odd apparatus components. Currently, if we power the buildplate heating element the lights flicker for a second and the machine powers down and restarts. We have replaced the buildplate and the motherboard, and have checked the wires linking the two for short circuits. We believe it to be a power supply issue but we are not entirely sure. Does anyone know where the problem might be and how to fix it?

[gr5 2,167]

Almost surely the power supply - the black brick. Is it rated correctly - should be for 24V and 9.2Amps (221 Watts)? It's possible you have a um2go power supply.

If the printer is less than a year old, UM will know by the serial number and you can get a new one shipped to you most likely for free (1 year warranty). Or you can buy one - just google the exact same part number and they are sold for exmample in USA for about $90.

support.ultimaker.com is where you should start to get things moving.

While waitnig for a new power supply, you can print on cold glass just fine - cover the glass with blue painters tape and wash the tape with a tissue soaked in isopropyl alcohol to remove the wax from the tape. Then make sure the first layer is getting squished somewhat flat into the tape and it will work just fine for PLA (but not for ABS).

[ackbar5 0]

Sorry for replying about 2 weeks later, but thank you for the advice.