Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  

Error on running "Could not load LUA"

Recommended Posts

So when I try to run NetFabb it says:


Then I click ignore, when running there is a big red warning triangle on the screen next to the model and I cannot

see any icons for machine calibration or settings ?

Have emailed support at NetFabb but Im not hanging around if they takes ages to come back to me.

Running Windows XP64 Pro

Ideas ?

Calum Douglas

Share this post

Link to post
Share on other sites

So....6 days and nothing from NetFabb.

Not even a "sorry you had a problem, we will get back to you later with an answer"

In the end Ultimaker have very kindly agreed to email them for me, to accellerate the process....but

so far I have to say that considering the expenditure and I less than impressed with this service from


If you are reading this Netfabb people, right now you are off the Christmas Present list.

Share this post

Link to post
Share on other sites


well it seems you cannot get support until you submit a "ticket" on the Netfabb website...which is really

brilliant, because when the program crashes it gives you a nice info window from Netfabb...which says:

"please email support on...xxx.com" and mentions NOTHING about going to the website and submitting a ticket.

Great, 8 days later and nothing.

Way to go guys with the error window message, seriously.


Share this post

Link to post
Share on other sites

everything here in 3D worls is a bit on the move so things go missing and take longer. I had my days wating for the UM delivary (almost a month, still working with a hacked bowden/feeder until I get a corrected bowden tube ... going on 3 weeks) and vented publicly a bit (a lot). For now, it's up to us to keep things moving, part of cutting edge, but cut a bit of slack.

Share this post

Link to post
Share on other sites

as a software engineer working in the 3D measurement field I can assure you that this is very common (not supporting XP x64) That was an oddball OS and is significantly different than Vista and Windows 7 x64 versions. It is not easy to justify the work required to make an application support XP x64 properly. Things get even more complicated when you rely on system DLLs that may only appear in service pack 3 of XP (a major service pack that has really given XP the long life it has enjoyed) but there IS no service pack 3 for XP x64 :( Bad mojo all around. I'm glad you finally got your answer though!


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • Ultimaker Cura | a new interface
      We're not only trying to always make Ultimaker Cura better with the usual new features and improvements we build, but we're also trying to make it more pleasant to operate. The interface was the focus for the upcoming release, from which we would already like to present you the first glance. 
        • Like
      • 130 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!