Most likely a feed problem. Sometimes the filament gets stuck in the PTFE coupler and won't push down into the heated nozzle. As your machine is new it isn't likely to be the nozzle blocked.
Really difficult to explain without hands on the machine
Try doing a 'Change material' from the menu. That should remove the filament, then you can cut the end off and try inserting again. It may be that the tip of the filament is too large to go into the coupler.
and how can I solve this with the feeder?
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peggyb 169
Can you describe your routine at start up?
Did you remove the filament and inspected it? are there holes in the filament and does it have a regular toothmarks pattern?
Does the filament go the nozzle all the way when inserting?
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