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Control Wheel Spindle

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Does anyone know if it is possible to buy the control wheel spindle.  The control wheel on my Ultimaker 2 is slightly off centre and can be seen when spinning it.  In fact, as I turn it the wheel catches on the lower right side of the housing and makes it difficult to turn.  Others I have tried the wheel spins freely but not on mine.  I believe the spindle is slightly off centre so need to source another one.

Thanks.

Edited by Guest

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have you tried to look underneath the printer if the panel where the wheel is attached to can be shifted a little?

because: is the hole in the wheel off centre or is the placement in the front panel off centre?

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Good point.  I can see when turning the control wheel that it is off centre and wonky, Definitely the spindle. Need to get hold of a new one. I'll try support as the machine is only 4 months old.  Thanks.

Edited by Guest

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It could also be that the nut that holds the encoder in place has been tightened a bit too hard. Push the knob off by using a screw driver from the inside of the printer, through the small hole in the transparent case. Then try loosening the nut you see in there a quarter turn or so. See if that helps.

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Thanks iRobertl. Unfortunately that has made no difference. I have tried ever so slightly bending the spindle but realise it is very soft (aluminium) so don't want to make it worse. It definitely needs a new spindle so still looking for one.

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You can try to print it?

https://github.com/Ultimaker/Ultimaker2/blob/master/1244_Knob_Front_(x1)/B1244-B2P-A.PDF

Also with the part number '1244-knob-front' you could order one from any ultimaker distributor afaik...

https://github.com/Ultimaker/Ultimaker2/blob/master/1245_Knob_Housing_(x1)/B1245-B2P-A.PDF

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