Upgrade from Ultimaker 2 to 2+ has switched the X and Y motors?

[peetree 3]

I just installed the extrusion upgrade kit to my Ultimaker 2.

Everything seemed to go normally, and I updated the firmware to 2+ as instructed.

Now, when the machine starts up the build plate leveling process, it is clear that the X and Y motors have switched. The machine moves the extruder to the left side of the build plate, centered front to back (see the picture). Of course it should move to the back, centered left-right. Then, the "X or Y switch broken" message comes up (since the extruder has clearly not engaged the switch).

I didn't remove the motor wires during installation of the upgrade as it was not required.

Should I now go back in and swap the X and Y motor wires anyway? I'm worried about creating other issues.

[00D00B 58]

Don't you have disconect or badly conected one of the endstop ?

Edited March 30, 2016 by Guest

[peetree 3]

Update:

I tried the old firmware (Ultimaker 2) just to see if it would fix the problem, but no dice.

[peetree 3]

Don't you have disconect or badly conected one of the endstop ?

My next step is to pull out the board again, I will check. I may need to upload a pic b/c I'm fairly clueless with electronics.

[00D00B 58]

I think one of your switch isn't well plugged in so you've got this problem, the UM goes on security by showing this error message.

Check it and send pics yeah, we'll glad to help you then (:

[peetree 3]

Here is a picture of the board. Wires for X go to the right side of the machine (bottom in the pic), wires for Y go to the left (top in the pic). I didn't remove these during installation of the upgrade--they're in the same spot they always have been.

Any ideas?

[peetree 3]

I think one of your switch isn't well plugged in so you've got this problem, the UM goes on security by showing this error message.

Check it and send pics yeah, we'll glad to help you then (:

OK, but what about the extruder location? That's not the correct location for the 1st step of leveling the build plate. The machine moved the extruder there, it wasn't set there from the beginning. That's why I've guessed that the X and Y motors are working as if they're swapped. I don't think there's an issue with the endstops.

[peetree 3]

I've confirmed there's no real "X or Y switch broken" error by manually pressing the switch, which clears the error message. The machine is not moving the extruder to the correct location.

[peetree 3]

Well, I feel dumb. The real problem is that the Y axis motor isn't running at all. So I must have broken the wire or connectors while I was installing the upgrade.

Thanks for your help 00D00B!

[00D00B 58]

Well, I feel dumb. The real problem is that the Y axis motor isn't running at all. So I must have broken the wire or connectors while I was installing the upgrade.

Thanks for your help 00D00B!

It sucks, does it mean that you can't use your printer anymore or you've got an other one in stock ?

[peetree 3]

It sucks, does it mean that you can't use your printer anymore or you've got an other one in stock ?

It's our only one, and it's a brick until I get it fixed. I've ruled out a problem with the motor and wiring so it seems like it's a problem on the board :(

[SandervG 1,521]

Hi Peetree, sorry to hear about the difficulties during, or well after the upgrade.

Make sure to get in touch with Fbrc8 (I see a nice sticker on the bottom of your Ultimaker) and see if they can help.

By the way, it looks like you also didn't put the + sticker in place yet.

Most important part!

[peetree 3]

Hi Peetree, sorry to hear about the difficulties during, or well after the upgrade.

Make sure to get in touch with Fbrc8 (I see a nice sticker on the bottom of your Ultimaker) and see if they can help.

By the way, it looks like you also didn't put the + sticker in place yet.

Most important part!

 

I did get in touch with Fbrc8, I'm up and running now, with stickers!