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Problem loading material

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Posted · Problem loading material

I just installed the extrusion upgrade kit to make my Ultimaker 2 an Ultimaker 2+, but the new equipment is not loading the print medium.

Instead of pulling it in, it is pushing it out. I went back through the installation video multiple times, thinking I had reversed something, but everything looks exactly as it should.

Any suggestions...PLEASE???

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    Posted · Problem loading material

    This is a common problem - you have to upgrade the firmware to the um2+. So for example in Cura switch the machine to um2+ and then upload firmware.

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