Jump to content
Ultimaker Community of 3D Printing Experts

Ultimaker Original - I can't build it...


Recommended Posts

Posted · Ultimaker Original - I can't build it...

Hi everybody,

I've bought an Ultimaker Original recently from a French reseller. I was looking forward to build it today. Unfortunately, everything went wrong:

- At the very first step, I needed 8 screws of 12mm, I got only 6...

- In other sections of the user manual, parts were totally missing.

- Regarding the frame itself, the bottom panel is completely wrong in terms of dimensions.

Therefore, I can't even build it... Is there someone who already faced such problems ? I was expecting a better result for such a printer...



  • Link to post
    Share on other sites

    Posted · Ultimaker Original - I can't build it...

    Make a list of parts missing. Contact support. They will want to know what is missing so they can feedback to the people who create these kits. They will ship you the missing parts.

  • Link to post
    Share on other sites

    Posted (edited) · Ultimaker Original - I can't build it...

    Can you post the Right panel, the one with the outputs for the board... I think you have a umo+ frame.

    If that's so, you should stop assembling it immediately and wait they exchange that part, since the board won't fit, nither the board fans, etc etc. Unless you are ready to cut/drill wood (been there done that and can be done but it's so time consuming to make it right).

    Edited by Guest
  • Link to post
    Share on other sites

    Posted · Ultimaker Original - I can't build it...

    Hi Neotko,

    all other panels are "squared" (the UMO+ is higher than UMO). I talked with Ultimaker guys on Twitter. It is known that some kits were delivered with the wrong bottom panel. I'm gonna ask my reseller to send me a new panel + missing parts (some screws, etc.).

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

    • Our picks

      • New here? Get ahead with a free onboarding course
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 13 replies
    • Create New...