Jump to content
Ultimaker Community of 3D Printing Experts

Upgrade Path for Ultimaker 2+


rsghowellnj

Recommended Posts

Posted · Upgrade Path for Ultimaker 2+

I recently got an Ultimaker 2+, it cost approx 1900 euro, I have only used a couple of rolls of filament so far, now the 3 is out, it looks fantastic but will I throw away my 1900 investment and spend another 3000 euro for the new features? not likely.

There should have been an upgrade path or trade-in option in my opinion

I think this will cause some customer dissatisfaction, will limit upsell and the high-end price may slow new user adoption

I am a bit disappointed to be honest, not quite what I expected from a company that I saw as really innovative and customer aware

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    I am in the same exact situation and that is why I was truly hoping for an upgrade path as Ultimaker provided others to go from the Ultimaker 2 to the Ultimaker 2+. I too made a serious investment in the Ultimaker 2+ and have not used it many times and would have like to see me be able to maintain my investment. Please Ultimaker reconsider and offer an upgrade option.

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    Your, and my, investments are safe. The UM2+ in an amazing machine. The UM2+ and the UM3 are in completely different categories of machines and price.

    I don't think Ultimaker is replacing the UM2+ with the UM3 but just adding an additional printer to their lineup.

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    Yes, the UM3 is not a replacement of the UM2 product line.

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    It is just about 3 month that I bought an ultimaker 2+ 3D printer, but now I realize that I had to wait.

    I already asked to ultimaker whether they have an update to my printer and the answer was this:

    Sorry! we won't be able to offer an upgrade kit for the Ultimaker 2 series, as too many parts have been changed between the two models.

    How reliable would to add a dual extrusion with ulticretr http://ulti.creatr.it/en/index.html ? Can I invest $500 us for this? what about the price of water soluble PVA?

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    It is just about 3 month that I bought an ultimaker 2+ 3D printer, but now I realize that I had to wait.

    I already asked to ultimaker whether they have an update to my printer and the answer was this:

    Sorry! we won't be able to offer an upgrade kit for the Ultimaker 2 series, as too many parts have been changed between the two models.

    How reliable would to add a dual extrusion with ulticretr http://ulti.creatr.it/en/index.html ? Can I invest $500 us for this? what about the price of water soluble PVA?

     

    In my view UltiCreatr are not a reliable company. Sent them email, no response. They stopped posting about their product. Strange. And I have read of difficulties other users have with them. I would not recommend to do business with them.

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    Hi @Dana, @rsghowellnj and @ernestobreton, thank you for your posts.

    I think the overall response you have received is pretty accurate, in no way will your purchase of an Ultimaker 2+ will become obsolete or outdated. Both machines will continue to operate next to each other, both offering a different set of features for a different type of users. And both will continue to receive support from Ultimaker.

    So does the Ultimaker Original+ for that matter.

    But maybe, you do need dual extrusion or want to take advantage of the connectivity the Ultimaker 3 offers. In that case we could look into the possibilities together with you. Did you buy your Ultimaker 2+ after September 15th? At Ultimaker customer satisfaction is very important to us, so within reasonable terms I am pretty sure there are still options to explore. If you are open to this I would like to ask if you could send me a DM with the following.

    A colleague will come back with you and we can go from there;

    Your contact details:

    What model of Ultimaker do you have now:

    When did you buy it:

    Where did you buy it:

    About the solution Creatr offers, I have not heard any positive feedback from it so I would definitely not recommend that. If you are interested in doing some handy work yourself, have you looked at this modification?

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    It's not that we don't want to make one, but it will be;

    a. Extremely expensive per upgrade.

    b. Hard to install

    c. Cost a ton of development (making a. even more expensive)

     

    Hallo nallath,

    I understand your point (of Ultimaker point) I have an UM2+ en is really an amazing machine, I do not need an UM3 upgrade but... what I need en I think dat it would not be very expensive  is an official Ultimaker dual extrusion kit for  UM2+. It would be great.

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    I understand your point (of Ultimaker point) I have an UM2+ en is really an amazing machine, I do not need an UM3 upgrade but... what I need en I think dat it would not be very expensive  is an official Ultimaker dual extrusion kit for  UM2+. It would be great.

     

    An official UM2+ dual extrusion kit won't happen. We simply won't release something if it isn't up to our standards. We've tried (and failed) to make a upgrade kit that meets our standards.

    You can order an extruder train worth of spare parts and mess around yourself, but be forwarned; it's not going to be easy to get it right.

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    Hi @Dana, @rsghowellnj and @ernestobreton, thank you for your posts.

    I think the overall response you have received is pretty accurate, in no way will your purchase of an Ultimaker 2+ will become obsolete or outdated. Both machines will continue to operate next to each other, both offering a different set of features for a different type of users. And both will continue to receive support from Ultimaker.

    So does the Ultimaker Original+ for that matter.

    But maybe, you do need dual extrusion or want to take advantage of the connectivity the Ultimaker 3 offers. In that case we could look into the possibilities together with you. Did you buy your Ultimaker 2+ after September 15th? At Ultimaker customer satisfaction is very important to us, so within reasonable terms I am pretty sure there are still options to explore. If you are open to this I would like to ask if you could send me a DM with the following.

    A colleague will come back with you and we can go from there;

    Your contact details:

    What model of Ultimaker do you have now:

    When did you buy it:

    Where did you buy it:

    About the solution Creatr offers, I have not heard any positive feedback from it so I would definitely not recommend that. If you are interested in doing some handy work yourself, have you looked at this modification?

     

    Hi Sander, can I know more about it?  

    I bought my UM2+E in 29-09-16 but if I have a chance to exchange to an U3, I can think about it.

    Sidney

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    Hi Sidney,

    Sure! Since you have already read my previous message I'll keep it short.

    Could you send me a DM with the following information? A colleague will get back with you and we can look for a reasonable solution together.

    Your contact details:

    What model of Ultimaker do you have now:

    When did you buy it:

    Where did you buy it:

    Thanks :)

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    - censored due to personal information -

  • Link to post
    Share on other sites
    Posted · Upgrade Path for Ultimaker 2+

    - censored due to personal information -

     

    If you click my name, you will be redirected to my profile on the forums. You will see a button which says, send message. Could you send me this information in a direct message? I would prefer to receive it there, so I will have all information in the same place and I will be able to keep an overview. Thank you!

  • Link to post
    Share on other sites

    Archived

    This topic is now archived and is closed to further replies.

    Guest
    This topic is now closed to further replies.
    ×
    ×
    • Create New...