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Windows 10 X64 Random Restarts after Cura installs


cube1us

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Posted · Windows 10 X64 Random Restarts after Cura installs

I tried my full post with more info, but it kept insisting I was violating house rules, so here is a shortened version.

1.  Installed Cura as bundled with a Monoprice Maker Select V2 printer, version 15.04 (I

think 15.04.2).  Since I already had Arduino drivers installed, I cancelled that part of the install.

2.  Started using the software, which seemed to work fine.  However, within about 2 days, with no other system changes, I started to see random reboots.  They never occurred when I was using the system, only when it was idle.   (deleted Windows bugcheck info)

3.  I uninstalled the software, disabled anti-virus and so on, but the crashes continued to occur.

4. I then restored to a Windows "system restore point", and waited a day, with no further crashes.

5. Figuring that maybe the issue was caused by telling it to not install the Arduino drivers, I reinstalled the software that was bundled with the printer, allowing it to install the Arduino drivers.  It seemed better, however, a week later I was in the same boat.

6.  I again reverted back to the restore point I had made just before the reinstall, and started using the software on my 32 bit laptop instead. After 9 days, I felt the system was again stable.

7.  I did some other software updates, created another system restore point, downloaded Cura 2.3.1 X64 and installed it (without deselecting the Arduino drivers).  Things were OK for about 4 days, and then:

So, I again reverted back to the restore point once more, and am now in a 9 day "holding pattern" before I do anything else, to confirm that the issue is related to the Cura install.

Any suggestions?  Anyone else  see this kind of problem?

Thanks.

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    • 2 weeks later...
    Posted · Windows 10 X64 Random Restarts after Cura installs

    Hi cube1us,

    How unfortunate to hear that your PC ran into problems after installing Cura.

    It has been 12days now, is there any progress on your side?

    You notice that you installed Cura 'as bundled with a Monoprice Select'? Does that mean you did not use the official download link from Ultimaker.com?

    Please note we do not longer support Cura 15.04.x and lower. To get a stable and fully supported package, download the latest Cura version here.

    Regards,

    Jeroen

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    Posted · Windows 10 X64 Random Restarts after Cura installs

    This is the first time we've heard about it, but if someone else bundled our software, we don't have control over what they do with it. I suggest to contact Monoprice, as they are the ones who created this version of Cura.

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