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kmanstudios

UM3-Extended - Error 12C-Why?

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For some reason, I am getting this error. Happened once last week, but now it has happened twice in less than 6 hours on different prints. One was 2/3 through a 32 hour print and this last one was about 1 hour in, with one print in between.

I dumped logs from the printer. Where to send them?

No Wifi or Ethernet. Just USB interface.

Thanks,

Eric

Edited by Guest

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Bump...Seriously? Nobody has a clue or will answer?

I contacted Ultimaker about another issue a month or so back and they say to post here. I post here and nothing. This is becoming more common. I even rebooted the machine BEFORE I started a print and 3 outlines in, it dies with the error.

I love the machine, but not if I can't count on it or information.

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Bump...Seriously? Nobody has a clue or will answer?

 

Hi Eric,

one reason is probably that there's not such a thing like "UM3-Extended - Error 12C".

I assume, that you have to be a bit more precise, if you want useful hints from the community...

Where have you bought your printer? Your reseller should be able to forward you to a trained person who can sort this out (together with you).

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This is an update. I called Matterhackers and they clarified a few things.

1. The machine does not load into RAM and then execute. It is constantly using the USB to print from (constant communication).

2. Though this may be old news to the experienced, but I have never used a computer based piece of equipment that required constant communication like this. All previous computer equipment ran on RAM until it had to resort to read/write operations. Well, not on anything 'modern.'

3. This will burn out USB devices. They are great transfer devices, but not constant work drives.

4. Can only read FAT32? Seriously?

This is a great disappointment in many ways as I did not and will not run from my computer or wifi.

So, switched the USB and will see if it is the drive or the USB itself. Will post as I find more information.

Edited by Guest
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And to further update this:

It was an i2C error... not a 12C error. Some of these fonts look alike on that dinky screen.

Got in touch with fbrc8 support and they got me working well again...so far.

Here is the page they linked me too. I only had to do steps 4 & 5. The connector had worked loose a bit. That doesn't bother me as I am old enough to remember when you actually picked up your computer about and inch and dropped it to help reseat the chips.....yes, that was a thing in those days.

So far, it has not errored out as before.

If you get the error, check this link:

https://fbrc8.zendesk.com/hc/en-us/articles/115000062743-Disconnecting-the-Printhead-UM3-UM3X-

and make sure to check with support to avoid voiding the warranty.

So, it was the connectors so far. Will update only if information is warranted for the community.

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Bump...Seriously? Nobody has a clue or will answer?

 

Hi Eric,

one reason is probably that there's not such a thing like "UM3-Extended - Error 12C".

I assume, that you have to be a bit more precise, if you want useful hints from the community...

Where have you bought your printer? Your reseller should be able to forward you to a trained person who can sort this out (together with you).

 

Yeah, well, if they want a better error report, they should get off a dotmatrix style readout. Seriously lower case i and 1 look almost the same. I've said it before and will say it again, for such a high end machine, to be using basic FAT32 and dotmatrix readout twirly thing, blah, blah, blah is really strange.

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