Jump to content
Ultimaker Community of 3D Printing Experts

Ultimaker 3 - USB drive not detected


Recommended Posts

Posted · Ultimaker 3 - USB drive not detected

Hello,

Yesterday I ran the first print on our brand new UM3 (a Benchy), running off the provided USB stick. This started fine with no software issues (the PVA didn't adhere properly though, and when I noticed I cancelled the print).

Today I tried to start a new print (another Benchy, with tweaked settings), again with the USB stick, but the printer did not detect it.

(Both files prepared with Cura 2.5.0.)

I tried to use a different USB stick, and the printer did not detect that either.

I haven't been able to find any posts in this forum about this issue. Any help would be appreciated.

Do I need to contact the retailer's support, or can I fix it myself?

  • Link to post
    Share on other sites
    • 2 weeks later...
    Posted · Ultimaker 3 - USB drive not detected

    Update: After managing to connect the printer to our institution's network via LAN cable, I was able to update to the latest firmware. The USB port now appears to be working properly and can detect USB sticks, though I haven't yet run any prints.

  • Link to post
    Share on other sites
    Posted (edited) · Ultimaker 3 - USB drive not detected

    To anyone reading this post later: If you have firmware 3.6.2 on your UM3, please upgrade to 3.6.3. or higher. There is indeed a bug in 3.6.2 for the USB stick recognition.

    Edited by Guest
  • Link to post
    Share on other sites
    • 1 year later...
    Posted (edited) · Ultimaker 3 - USB drive not detected

    Since this is the first search result for "Ultimaker 3 USB not recognized" I will put my discovery here.

    UM3 does not recognize sticks formatted as exFAT. If your stick isn't showing up, try formatting it to MS-DOS FAT32.

    Edited by twlum
  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    ×
    ×
    • Create New...