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cura 2.3.1 not preheating

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Are you trying to use USB printing with an Ultimaker 2(+)? That is not supported. For the Ultimaker 2, you can use Machine Settings to change the gcode flavor to "Reprap (marlin/sprinter)". For the UM2+, you would need to edit some configuration files, or upgrade to Cura 2.5

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