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Glass plate, a new faulty product from Ultimaker


fabreax

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Posted · Glass plate, a new faulty product from Ultimaker

Hello,

Again, I have bough an Ultimaker product, and there is still no QA :

IMG_20170612_163529.thumb.jpg.69859d41edfa4ff2f56e6b39d46528ca.jpg

2x35€ glass plate, very poor "rounded" cut !

Every time I buy an Ultimaker printer or an Ultimaker accessory, every time I loose my time and money.

Please learn from Formlabs !

IMG_20170612_163529.thumb.jpg.69859d41edfa4ff2f56e6b39d46528ca.jpg

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    Posted · Glass plate, a new faulty product from Ultimaker

    Hi @fabreax,

    Thank you for your message. Our apologies for the seemingly chipped corners on the glass plates.

    Recently we changed something in the production of the glass plates, which also included the processing of the corners. Instead of a rounded off corner, they should have 45º angled corners now. Which saves quite some time during production.

    However, yours do not look like how they are supposed to look.

    We do check our glass plates periodically (sample testing), but not all that we receive (that is not doable). We keep a close eye on all reports and if it happens more often we'll increase the sample testing.

    For your reference, here is an example of what it should look like.

    5a333c1058fcd_FullSizeRender(1).thumb.jpg.2735df049302f23aef2a1561e1715827.jpg

    If you do you want to replace your glass plates, you should be able to reach out to your reseller to get a replacement. Let me know what your preferred course of action is and I'll alert the dedicated teams :)

    Thank you for notifying us, and once again our apologies for the inconvenience!

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    Posted · Glass plate, a new faulty product from Ultimaker

    Thanks @SandervG

    I have sent the glass plates back in order to replace them.

    Whhen I buy an Ultimaker product, I have hardware or software issues with half of them ! I wanted to highlight each issue (you can find the history of my issues on the forum).

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    Posted · Glass plate, a new faulty product from Ultimaker

    Don't fall for the borosilicate crap, it's useless for our application and will chip as easily as plain glass.

    You'd better buy custom cut glass in your hardware store.

    Should cost 2 euros and 5 minutes of your time with sanding paper.

    Buy a bunch for quick swap between prints.

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    Posted · Glass plate, a new faulty product from Ultimaker

    Don't fall for the borosilicate crap, it's useless for our application and will chip as easily as plain glass.

    You'd better buy custom cut glass in your hardware store.

    Should cost 2 euros and 5 minutes of your time with sanding paper.

    Buy a bunch for quick swap between prints.

    Agreed.  I use cheap glass from the hardware store.  I have a half dozen of them cut to the size I specified.  For a few $ a piece, I consider them consumable.  I get many prints from them before they fail.  Never has a failed glass plate ruined a print.  When in a hurry, I pre-heat one in the toaster oven to hot swap and keep printing w/o waiting. The thickness is consistent enough that there is no need to adjust Z depth with each new pane.

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    Posted · Glass plate, a new faulty product from Ultimaker

    I have sent the 2 faulty glass plate to the reseller. He sends me 2 new glass plates :

    IMG_20170622_150457.thumb.jpg.e9c05384ed8dc599abd6ba5be6d77514.jpg

    IMG_20170622_150502.thumb.jpg.190481b4346abb3d4ab85317564ae717.jpg

    IMG_20170622_150512.thumb.jpg.ac7db7efdd2b36a088f319595adeb074.jpg

    IMG_20170622_150518.thumb.jpg.3a84c9343b9577d527461d2aa5a8f892.jpg

    Is it the new cut or again faulty glass plates ?

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    Posted · Glass plate, a new faulty product from Ultimaker

    The second one does not look like a perfect 45 angle but the rest seems fine. This is the new cut, like I explained in my previous reply. They should work perfectly fine :)

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    Posted · Glass plate, a new faulty product from Ultimaker

    The angle is not "functional", so it will always work. But or a 4430€ printer, we don't want a chinese Prusa glass ...

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    Posted · Glass plate, a new faulty product from Ultimaker

    It takes off a potential sharp corner, so it makes it safe to use.

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    Posted · Glass plate, a new faulty product from Ultimaker

    The old glass with round corners was pretty and safe.

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