Glass plate, a new faulty product from Ultimaker

[fabreax 15]

Hello,

Again, I have bough an Ultimaker product, and there is still no QA :

2x35€ glass plate, very poor "rounded" cut !

Every time I buy an Ultimaker printer or an Ultimaker accessory, every time I loose my time and money.

Please learn from Formlabs !

[SandervG 1,519]

Hi @fabreax,

Thank you for your message. Our apologies for the seemingly chipped corners on the glass plates.

Recently we changed something in the production of the glass plates, which also included the processing of the corners. Instead of a rounded off corner, they should have 45º angled corners now. Which saves quite some time during production.

However, yours do not look like how they are supposed to look.

We do check our glass plates periodically (sample testing), but not all that we receive (that is not doable). We keep a close eye on all reports and if it happens more often we'll increase the sample testing.

For your reference, here is an example of what it should look like.

If you do you want to replace your glass plates, you should be able to reach out to your reseller to get a replacement. Let me know what your preferred course of action is and I'll alert the dedicated teams

Thank you for notifying us, and once again our apologies for the inconvenience!

Edited June 14, 2017 by Guest

[fabreax 15]

Thanks @SandervG

I have sent the glass plates back in order to replace them.

Whhen I buy an Ultimaker product, I have hardware or software issues with half of them ! I wanted to highlight each issue (you can find the history of my issues on the forum).

[Melka 57]

Don't fall for the borosilicate crap, it's useless for our application and will chip as easily as plain glass.

You'd better buy custom cut glass in your hardware store.

Should cost 2 euros and 5 minutes of your time with sanding paper.

Buy a bunch for quick swap between prints.

[kmanstudios 1,120]

Neotko had a great thread about a type of glass he tried.....I will try to find it. Or, maybe he will see this and give the info here.

Edit:

I found it.

Glass Choice

Edited June 17, 2017 by Guest

[mastory 42]

Don't fall for the borosilicate crap, it's useless for our application and will chip as easily as plain glass.

You'd better buy custom cut glass in your hardware store.

Should cost 2 euros and 5 minutes of your time with sanding paper.

Buy a bunch for quick swap between prints.

Agreed.  I use cheap glass from the hardware store.  I have a half dozen of them cut to the size I specified.  For a few $ a piece, I consider them consumable.  I get many prints from them before they fail.  Never has a failed glass plate ruined a print.  When in a hurry, I pre-heat one in the toaster oven to hot swap and keep printing w/o waiting. The thickness is consistent enough that there is no need to adjust Z depth with each new pane.

Edited June 19, 2017 by Guest

[fabreax 15]

I have sent the 2 faulty glass plate to the reseller. He sends me 2 new glass plates :

Is it the new cut or again faulty glass plates ?

[SandervG 1,519]

The second one does not look like a perfect 45 angle but the rest seems fine. This is the new cut, like I explained in my previous reply. They should work perfectly fine

[fabreax 15]

The angle is not "functional", so it will always work. But or a 4430€ printer, we don't want a chinese Prusa glass ...

[SandervG 1,519]

It takes off a potential sharp corner, so it makes it safe to use.

[fabreax 15]

The old glass with round corners was pretty and safe.