Jump to content
Ultimaker Community of 3D Printing Experts

Glass plate, a new faulty product from Ultimaker

Recommended Posts

Hi @fabreax,

Thank you for your message. Our apologies for the seemingly chipped corners on the glass plates.

Recently we changed something in the production of the glass plates, which also included the processing of the corners. Instead of a rounded off corner, they should have 45º angled corners now. Which saves quite some time during production.

However, yours do not look like how they are supposed to look.

We do check our glass plates periodically (sample testing), but not all that we receive (that is not doable). We keep a close eye on all reports and if it happens more often we'll increase the sample testing.

For your reference, here is an example of what it should look like.


If you do you want to replace your glass plates, you should be able to reach out to your reseller to get a replacement. Let me know what your preferred course of action is and I'll alert the dedicated teams :)

Thank you for notifying us, and once again our apologies for the inconvenience!

Edited by Guest

Share this post

Link to post
Share on other sites

Don't fall for the borosilicate crap, it's useless for our application and will chip as easily as plain glass.

You'd better buy custom cut glass in your hardware store.

Should cost 2 euros and 5 minutes of your time with sanding paper.

Buy a bunch for quick swap between prints.

Agreed.  I use cheap glass from the hardware store.  I have a half dozen of them cut to the size I specified.  For a few $ a piece, I consider them consumable.  I get many prints from them before they fail.  Never has a failed glass plate ruined a print.  When in a hurry, I pre-heat one in the toaster oven to hot swap and keep printing w/o waiting. The thickness is consistent enough that there is no need to adjust Z depth with each new pane.

Edited by Guest
  • Like 3

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Our picks

    • Ultimaker Cura | a new interface
      We're not only trying to always make Ultimaker Cura better with the usual new features and improvements we build, but we're also trying to make it more pleasant to operate. The interface was the focus for the upcoming release, from which we would already like to present you the first glance. 
      • 122 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
      • 12 replies

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!