Cura crashes when connecting to UM3?

[Grasmier 0]

Hi guys,

Whenever I'm connecting over VPN from home to my office's network, start Cura and 'Connect', Cura immediately crashes.

After the crash and I restart Cura, I can no longer connect to the printer and have to restart it (?) because Cura says "The printer has not yet responded" and [Connect] is greyed out.

EDIT: Updated 2.4 to 2.5, same issue

This is the fault report in Windows (W10):

Faulting application name: Cura.exe, version: 0.0.0.0, time stamp: 0x57c463aa

Faulting module name: PyQt5.QtNetwork.pyd, version: 0.0.0.0, time stamp: 0x57969262

Exception code: 0xc0000005

Fault offset: 0x0000000000044c11

Faulting process id: 0x1ee0

Faulting application start time: 0x01d2e6bf6fa4af61

Faulting application path: C:\Program Files\Cura 2.4\Cura.exe

Faulting module path: C:\Program Files\Cura 2.4\PyQt5.QtNetwork.pyd

Report Id: 974b395c-4f2c-42a4-906c-8b3f4330fedc

Faulting package full name:

Faulting package-relative application ID:

I can supply you with more information if there are logs for example, let me know where to find them.

Edited June 17, 2017 by Guest

[CarloK 19]

Info on how to find the logging info and a template on how to report bugs can be found at https://github.com/Ultimaker/Cura (scroll down to page bottom).

In Cura there is the menu item 'Help / Report a bug' which redirects you to https://github.com/Ultimaker/Cura/issues where you can post the bug report.

[Grasmier 0]

Clear.

Then in that case, I will file the issue on Github.

For the Cura 2.5 installation I have, the AppData/Roaming/ and then Cura folder doesn't exist.

Check: Unlike on Github, I found the .log in the 'local' subdirectory of AppData.