Grasmier 0 Posted June 17, 2017 in Cura crashes when connecting to UM3? (edited) Hi guys, Whenever I'm connecting over VPN from home to my office's network, start Cura and 'Connect', Cura immediately crashes. After the crash and I restart Cura, I can no longer connect to the printer and have to restart it (?) because Cura says "The printer has not yet responded" and [Connect] is greyed out. EDIT: Updated 2.4 to 2.5, same issue This is the fault report in Windows (W10): Faulting application name: Cura.exe, version: 0.0.0.0, time stamp: 0x57c463aa Faulting module name: PyQt5.QtNetwork.pyd, version: 0.0.0.0, time stamp: 0x57969262 Exception code: 0xc0000005 Fault offset: 0x0000000000044c11 Faulting process id: 0x1ee0 Faulting application start time: 0x01d2e6bf6fa4af61 Faulting application path: C:\Program Files\Cura 2.4\Cura.exe Faulting module path: C:\Program Files\Cura 2.4\PyQt5.QtNetwork.pyd Report Id: 974b395c-4f2c-42a4-906c-8b3f4330fedc Faulting package full name: Faulting package-relative application ID: I can supply you with more information if there are logs for example, let me know where to find them. Edited June 17, 2017 by Guest Share this post Link to post Share on other sites
CarloK 18 Posted June 17, 2017 in Cura crashes when connecting to UM3? Info on how to find the logging info and a template on how to report bugs can be found at https://github.com/Ultimaker/Cura (scroll down to page bottom). In Cura there is the menu item 'Help / Report a bug' which redirects you to https://github.com/Ultimaker/Cura/issues where you can post the bug report. Share this post Link to post Share on other sites
Grasmier 0 Posted June 18, 2017 in Cura crashes when connecting to UM3? Clear. Then in that case, I will file the issue on Github. For the Cura 2.5 installation I have, the AppData/Roaming/ and then Cura folder doesn't exist. Check: Unlike on Github, I found the .log in the 'local' subdirectory of AppData. Share this post Link to post Share on other sites