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RoboDLC

cura 2.7 will not run on Mac OS X 10.8.5

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Could you share the logs? See https://github.com/ultimaker/cura#logging-issues

There is nothing here:

$User/Library/Application Support/cura//cura.log (OSX). So I tried running it on the command line and got the trace:

Error in sys.excepthook:

Traceback (most recent call last):

File "", line 969, in _find_and_load

File "", line 958, in _find_and_load_unlocked

File "", line 673, in _load_unlocked

File "", line 665, in exec_module

File "", line 222, in _call_with_frames_removed

File "/Users/ultimaker/build/2.7/build/inst/lib/python3.5/site-packages/cura/CrashHandler.py", line 10, in

File "ExtensionLoader_PyQt5_QtCore.py", line 22, in

File "ExtensionLoader_PyQt5_QtCore.py", line 14, in __bootstrap__

File "/Users/ultimaker/build/env/2.7/inst/lib/python3.5/imp.py", line 342, in load_dynamic

ImportError: dlopen(./lib/python3.5/PyQt5.QtCore.so, 2): Symbol not found: ___sincos_stret

Referenced from: /Applications/Cura.app/Contents/MacOS/./libQt5Core.5.dylib

Expected in: /usr/lib/libSystem.B.dylib

in /Applications/Cura.app/Contents/MacOS/./libQt5Core.5.dylib

Original exception was:

Traceback (most recent call last):

Traceback (most recent call last):

File "/Users/ultimaker/build/env/2.7/inst/lib/python3.5/site-packages/cx_Freeze/initscripts/__startup__.py", line 12, in

File "/Users/ultimaker/build/env/2.7/inst/lib/python3.5/site-packages/cx_Freeze/initscripts/Console.py", line 21, in

File "/Users/ultimaker/build/2.7/build/inst/bin/cura_app.py", line 54, in

File "/Users/ultimaker/build/2.7/build/inst/lib/python3.5/site-packages/cura/CuraApplication.py", line 4, in

File "ExtensionLoader_PyQt5_QtNetwork.py", line 22, in

File "ExtensionLoader_PyQt5_QtNetwork.py", line 14, in __bootstrap__

File "/Users/ultimaker/build/env/2.7/inst/lib/python3.5/imp.py", line 342, in load_dynamic

ImportError: dlopen(./lib/python3.5/PyQt5.QtNetwork.so, 2): Symbol not found: ___sincos_stret

Referenced from: /Applications/Cura.app/Contents/MacOS/./libQt5Core.5.dylib

Expected in: /usr/lib/libSystem.B.dylib

in /Applications/Cura.app/Contents/MacOS/./libQt5Core.5.dylib

Any clues here?

Thanks,

DLC

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Pff, not really. It seems to crash when trying to acces a function from a support library that we use.

Did you also have issues with previous versions?

 

Nope.  I have only run cura on my PC up until now.  My only laptop, for traveling demos is my Mac.  Cura 2.7 is the first version I have tried to install on it.

Edit #1:

I just tried cura 2.6.2 - Same thing happens.

One more detail in both cases:

Initially the "C" appears on the dash board as the OS verifies the install, then it warns me that this is the first time it has run an internet download of cura.  when I give the the "OK" it crashes silently, no error screen, no log file.  Every attempt to start it past that point is a silent crash.

Edit #2:

Cura 2.6.2 will open and run if I open the app container, go to MacOS and double click on "cura". A terminal window opens and tons of info and a few errors are thrown out. Then cura actually starts and asks me to define a printer.

Cura 2.7 will NOT work if I go this path, I get a similar error as I posted above in its terminal window.

Hopefully something I am saying helps.  Does no one else out there have this problem?

Thanks,

DLC

Edited by Guest

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I have OS X 10.8.5.

I have installed python and some libraries just to code with.

This is the error I get trying to install the latest Cura

 

Error in sys.excepthook:
Traceback (most recent call last):
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 673, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 665, in exec_module
  File "<frozen importlib._bootstrap>", line 222, in _call_with_frames_removed
  File "/Users/ultimaker/build/3.6/build/inst/lib/python3.5/site-packages/cura/CrashHandler.py", line 17, in <module>
  File "ExtensionLoader_PyQt5_QtCore.py", line 22, in <module>
  File "ExtensionLoader_PyQt5_QtCore.py", line 14, in __bootstrap__
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/imp.py", line 342, in load_dynamic
ImportError: dlopen(/Volumes/Ultimaker Cura-3.6.0-Darwin/Ultimaker Cura.app/Contents/MacOS/lib/python3.5/PyQt5.QtCore.so, 2): Symbol not found: ___sincos_stret
  Referenced from: /Volumes/Ultimaker Cura-3.6.0-Darwin/Ultimaker Cura.app/Contents/MacOS/libQt5Core.5.dylib
  Expected in: /usr/lib/libSystem.B.dylib
 in /Volumes/Ultimaker Cura-3.6.0-Darwin/Ultimaker Cura.app/Contents/MacOS/libQt5Core.5.dylib
 
Original exception was:
Traceback (most recent call last):
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/site-packages/cx_Freeze/initscripts/__startup__.py", line 12, in <module>
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/site-packages/cx_Freeze/initscripts/Console.py", line 21, in <module>
  File "/Users/ultimaker/build/3.6/build/inst/bin/cura_app.py", line 135, in <module>
  File "/Users/ultimaker/build/3.6/build/inst/lib/python3.5/site-packages/cura/CuraApplication.py", line 9, in <module>
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/site-packages/numpy/__init__.py", line 142, in <module>
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/site-packages/numpy/add_newdocs.py", line 13, in <module>
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/site-packages/numpy/lib/__init__.py", line 8, in <module>
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/site-packages/numpy/lib/type_check.py", line 11, in <module>
  File "/Users/ultimaker/build/env/3.6/inst/lib/python3.5/site-packages/numpy/core/__init__.py", line 34, in <module>
ImportError: dlopen(/Volumes/Ultimaker Cura-3.6.0-Darwin/Ultimaker Cura.app/Contents/MacOS/lib/python3.5/numpy/core/umath.cpython-35-darwin.so, 2): Symbol not found: ___sincos_stret
  Referenced from: /Volumes/Ultimaker Cura-3.6.0-Darwin/Ultimaker Cura.app/Contents/MacOS/lib/python3.5/numpy/core/umath.cpython-35-darwin.so
  Expected in: /usr/lib/libSystem.B.dylib
 in /Volumes/Ultimaker Cura-3.6.0-Darwin/Ultimaker Cura.app/Contents/MacOS/lib/python3.5/numpy/core/umath.cpython-35-darwin.so
 

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3 minutes ago, DavesPlanet said:

I have OS X 10.8.5.

I have installed python and some libraries just to code with.

This is the error I get trying to install the latest Cura

 

 

Your macOS is too old to run the latest Cura version. Minimum requirement is 

  • Mac OSX 10.11 or higher, 64 bit

 

And 10.11 is also sometimes too old (some users reported problems). 

 

So update to a newer macOS (currently we have 10.14.2, so your 10.8.5 is really old) or use an older version of Cura.

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