HELP "order processing" Log your SN# and Shipdate here

[tinsoldier 1]

Order# 1704

Payment Confirmed:3/3/12

6+ weeks and still no tracking #?

[peterj 0]

6+ weeks and still no tracking #?

Yes, I just passed 6weeks with no tracking or update since "processing, payment confirmed"

[tinsoldier 1]

Order # 1827

Payment confirmed 3/16/2012

Jealous of how quickly italianmaxx got his

Tracking received 4/20/2012 @ exactly 5 weeks. Yesterday I found out about the Ulticontroller and asked to have it added to my order only to have the shipment notification show up only hours later; they informed me they can't add it to my order. Definitely not worth another €60 of shipping for an €80 thing.

Oh well, at least it's coming home finally!

[SandervG 1,521]

Hi Tinsoldier,

I am sorry to hear it couldn't be included in your shipping.

Keep an eye out for the Ulticontroller, we are looking for alternatives on shipping (costs).

- Sander

[SandervG 1,521]

I didn't even finish my sentence and this is posted on the Blog post on blog.ultimaker.com/

More affordable shipping

We’ve added shipping alternatives and negotiated with DHL to get better rates.

DHL shipping costs are lowered by 20% as of today.

For small parts under 200 grams, there’s a new, very affordable postal method (between € 8.50 euros for NL and € 13.50 Worldwide)!

For parts and PLA up to 2 kg, costs are € 28.50 worldwide, and even lower in europe.

Keep checking our blog, we will be updating it more frequently now a days!

[danielt 0]

order #2182

Payment confirmed 21/4/12

Included the UltiController

-Daniel

Got my tracking number today (24/5) ... Time to start clearing a space to build and operate it. :-)

Arrived today (29/5), pretty good since it spent 2.5 days stuck in customs (landed in Australia Friday night).

Frame is together and 3 axis motors mounted so far, a full photo log will follow...

[hallz 0]

# 100001886 ordered 23 Mar 2012 arrived 26 Apr 2012 in Australia.

Really appreciated the email from the ultimaker team after 4 weeks to let me know they hadn't forgotten my order

Unboxing pics for those interested: http://robotification.com/2012/04/26/ultimaker-3d-printer-unboxing-pictures/

I know what I'll be building this w/e.

[kwatts 0]

order #1850

Ordered 19-03-2012

Confirmed Payment: 21-03-2012

Arrived: 24-04-2012

Thanks

[capn 0]

Order # 1838

Ordered 3/18/2012

Payment confirmed 3/21/2012

Delivered 4/24/2012

built 4/28/2012

first print 4/29/2012

[concreteturtle 0]

Order # 100002318

Ordered 4/5/2012

Payment confirmed 5/5/2012

Delivered 31/5/2012

Built: Tomorrow!

[tinytim 0]

Order #: 100002178

Ordered: 20.04.2012

Confirmed: 25.04.2012

Delivered: 05.06.2012

[wolf 0]

Order #: 100002476

Ordered: 18. May 2012

Confirmed: 22. May 2012

Delivered in Austria: 12. June 2012

assembling - @weekend - aahh why is weekend soooo far away :?

EDIT1: Weekend was there and Ultimaker is finished now :-) NICE!!

[IRobertI 520]

I know this might not be quite the right thread for this but I didn't want to create a new one just for one silly question. What I'm wondering is if anyone knows what kind of timeframe to expect for shipment of spare parts? I ordered a v3 bolt over a week ago and it still hasn't shipped. Now I realise that the guys are swamped with "real" orders but I just feel like such a tiny order should be able to get filled relatively quick since it's just a matter of dropping a bolt in an envelope.

edit: I guess I'll answer myself Ordered on the third and it was delivered today. It seems someone forgot to update the status of the order to "shipped" hehe.

[jonhollander 0]

Order: #100002695 June 7

Payment confirmed June 9

Shipped June 15

Delivered June 18

Much faster than I expected. Painted it last night and will start assembling today.

[fluxline 0]

Hello All,

Order #: 100003151

Ordered: July 17

Payment completed: July 19

Payment confirmed: July 23

Preparing shipment: August 9

Complete: August 10

Shipped: August 10

Delivered: August 14

Indicated lead time at order: 9 days

Indicated lead time changed 27.7.12: 13 days

Indicated lead time changed 1.8.12: 12 days

Indicated lead time changed 2.8.12 (for orders placed after 3.7.12): 13 days

Indicated lead time changed 3.8.12 (for orders placed after 7.7.12): 14 days

Indicated lead time changed 8.8.12 (for orders placed after 15.7.12): 12 days

Indicated lead time changed 10.8.12 (for orders placed after 24.7.12): 8 days :roll:

Indicated lead time changed 13.8.12 (for orders placed after 3.8.12): 7 days :roll:

Total days: 28

Note: The Lead time is not a predictive time of what a new order placed today might expect for a delivery time, it is the lead time for orders placed 3 to 4 weeks ago based on an historical average. Your actual mileage may vary, could be more ... could be less. Also note, currently shipments only go out on Wednesdays and Fridays.