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Plateau Ultimaker 2 extended ne monte pas jusqu'à la buse

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Bonjour à tous,

J'ai un souci avec mon Ultimaker 2 extended. Pour la première fois, mon plateau ne monte pas assez pour atteindre la buse. Lorsque je veux régler le plateau, il s’arrête à 15/20mm de la buse et même chose à l'impression.

Des personnes peuvent m'aider à résoudre ce souci ?

Merci beaucoup !!


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