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Recovering a Bricked UM3

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Posted · Recovering a Bricked UM3
On 2/7/2019 at 11:36 AM, QasimZahid said:

I used the method mentioned in this thread. How much time should it actually take to install the recovery image? I started installation one and half hour ago and it still hasn't shown any green light around the control knob and no notification on the screen to reboot. 

hey There, well i can remember it  took like around 10 minutes to flash the U3...wanst too complicated. if i where you, i'll give one more try.

 

best,

 

Esteban

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Posted · Recovering a Bricked UM3

Is the image file linked above still good?  I've downloaded it twice and used Etcher to burn it to an SD card, but no luck... it keeps saying that it ended early.  File is 324,608 kb.  Is that correct?

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Posted · Recovering a Bricked UM3

Sorry @JayCrossler  - go to the folder above.  Go here:

http://software.ultimaker.com/jedi/releases/

 

edit: oops - above is wrong.

Try right clicking on the "recovery.img" link and doing "save link as...".

 

OR

 

If your machine isn't technically bricked but you are just trying to downgrade then use the above link, put both versions (the xz file and the sig file) on a USB stick and insert into the printer and then go to the upgrade menu and it will have a new option to install from USB stick (as it will have seen the version there).

 

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Posted · Recovering a Bricked UM3
6 hours ago, gr5 said:

Sorry @JayCrossler  - go to the folder above.  Go here:

http://software.ultimaker.com/jedi/releases/

 

I'm afraid to edit my huge post.  Especially right now as quite at least one person bricked their UM3 (by updating to the stepping stone version and then instead of then going to 5.2 they tried to print something).

 

I plan to update the above instructions... soon.

Thanks - should I grab one of those tarballs and install it to an SD card? If so, what's the best way to use Windows to load a tarball (I know how to do it on Linux).  Thanks again, really want to get my Ultimaker back online.

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Posted · Recovering a Bricked UM3

@JayCrossler - oops my previous post (2 posts up) had mistakes. I edited it. Please re-read.

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Posted · Recovering a Bricked UM3

hey after the latest firmware updates i am getting a lot of ER18 errors from printheads. usually rebooting or fixing the cable at the back of the core might work. Now the error message pops up right after the logo splash screen , meaning it wont boot into normal menu and it's totally unusable. Does this sounded bricked? can I fix that with the said method?

 

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Posted · Recovering a Bricked UM3

ok how do i connect SDcard to the mother board's mico-sim card slot???? i go buy a converter or sth?

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Posted · Recovering a Bricked UM3
8 hours ago, ultradryan said:

ok how do i connect SDcard to the mother board's mico-sim card slot???? i go buy a converter or sth?

Micro SD card.

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Posted · Recovering a Bricked UM3

@ultradryan - I'm nervous that if you can't figure out the micro sd card then you won't figure out how to download and install and run software that creates a boot partition and installs a boot image (it's nothing like drag and drop files as it is *not* a file system.  It's not fat32.  It's not a file system at all.

 

Also I'm nervous you might have trouble removing the necessary screws and nuts and getting access to the micro sd card slot.  Maybe you should talk to your reseller and have them fix this.

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Posted · Recovering a Bricked UM3

@gr5 Thank you so much! 

 

Our Ultimaker 3 got stuck in a remove print loop that showed up in the recent update and this solved it perfectly, even printed out a piece overnight. 

 

Unfortunately when I returned in the morning the same bug reappeared. So I need to reflash the board between every print. 

 

Is there a recovery.img of an older build or is my issue unrelated to build versions?

 

I need to print 4 pieces and I can't just re-flash and re-calibrate each and every time. 

 

My idea is to re-flash again and then use the .xz & xz.sig files to re-roll is to a specific version of software.  

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Posted · Recovering a Bricked UM3
4 hours ago, Swire said:

Is there a recovery.img of an older build or is my issue unrelated to build versions?

A link to a recovery image for the UM3 can be found in the first post in this thread. The recovery image is currently at 4.3.3 which has proved itself as a stable version for almost a year now.

 

Your problem is reported in less than 1% of the printers that downloaded the v5.2.8 version. We are working hard to figure out what's different in those printers. Your information that the printer works after installing the recovery image, but then fails some time later is a valuable clue into discovering the underlying problem.

 

Did you update the printer to a newer version after installing the recovery image from SD card? This might help us discover if the problem is related to the new v5.2.8 or is also present in the v4.3.3.

 

What you can try to do is to execute 'Cura Connect reset' from the Maintenance menu. Please report the results back here.

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Posted · Recovering a Bricked UM3

@CarloK I'll do an info dump on monday morning when I have access again. 

 

The machine is reflashed (for a second time) and then used the 4.3.3 recovery image. It's stable for now after 2 continues uses with no re-boot.

 

I'll post log files and the rest you advises. 

 

Thank you, and have a great weekend! 

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Posted · Recovering a Bricked UM3

Hi
I am using the same recovery image attached at the beginning of this forum for my ultimaker um3.
It wasnt showing anything on the printer's screen on installation. But after connecting an external LCD, it did show the installation complete message (as shown in the attached image), but after removing the sd card and rebooting it always gets stuck at (starting the kernel...) and nothing comes up on the printer's screen itself.

 

Is the problem with recovery image or something else?

WhatsApp Image 2019-04-15 at 4.14.41 PM.jpeg

WhatsApp Image 2019-04-15 at 4.14.42 PM.jpeg

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Posted · Recovering a Bricked UM3

Dear Ultimaker community,

 

Our UM3 printer has an error when booting using the provided recovery.img.

It gets stuck at 02 from the 15.

 

When attaching an external monitor it gives us the massage shown in the added picture.

Does anyone know how this can be solved?

 

Regards,

Peter

IMG_20191025_105941.jpg

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Posted · Recovering a Bricked UM3

To whom it may concern: this also helped me recover my UM3 from a unusable state caused by updating to firmware 5.2.11 (display issues, mid-print hangs, auto bed leveling errors). It's now back at FW 4.3.3 and I don't dare update it again out of fear it'll break again.

 

Ultimaker referred me to a support partner that tried to convince me that my hardware was at fault and wanted to charge me €100 just to send it in so they could inspect it. I imagine they would just have replaced the logic board and say: "See, that fixed it" and charge me for a new logic board as well. Now that I used this procedure to restore my Ultimaker 3 it works like a charm again, 48 hr print without any problems whatsoever.

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