Jump to content
Ultimaker Community of 3D Printing Experts
puris

Can't complete boot after startup following faulty firmware upgrade

Recommended Posts

Hi everyone,

I have been running 3 Ultimakers in a small shop for about 3 months now with few to no issues.

With the recent firmware release (12/04), I upgraded the firmware for all three. However, one of them, the one that's been in use the longest, has an unusual boot issue.

After the firmware upgrade process completes the first part and it reboots, the printer is stuck with "Ultimaker" on the screen, the dial light on, and the frame lights on at full brightness.

A power cycle does nothing, but a power cycle waiting 10+ seconds allows it to boot seemingly normally. In this state, network prints fail, the Cura web panel for the printer unable to show current printer sensor status.

I have tried redoing the firmware update manually with a USB using 4.1.4 (12/04) and 4.0.1 but to no avail.

I pulled the USB logs, there's some stuff about being unable to access the motion controller and other things but I'm not sure how that's exactly related.

I'm all out of ideas, so I'm hoping someone out there might be able to lend a helping hand.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Our picks

    • How to 3D print with reinforced engineering materials
      Ultimaker is hosting a webinar where we explain how you can achieve and maintain a high print success rate using these new reinforced engineering materials. Learn from Ultimaker's Product Manager of Materials and top chemical engineer Bart van As how you can take your 3D printing to that next level.
      • 2 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!