SOLVED Ultimaker Cura 3.1 crashes when connecting to UM3E

[SolarEcoProjects 1]

Hi,

II completely removed Cura from my mac before upgrading to 3.1. I had to do this to get Cura to run in te first place.

But when I try to connect to my UM3E (which is running the latest firmware) the software crashes.

Has anyone any idea how I can fix this?

[ahoeben 1,948]

What version of OS X are you running? Do you by chance use a proxy?

Here's a similar sounding report on github:

https://github.com/Ultimaker/Cura/issues/2617

[SolarEcoProjects 1]

What version of OS X are you running? Do you by chance use a proxy?

Here's a similar sounding report on github:

https://github.com/Ultimaker/Cura/issues/2617

I'm running OS X 10.13.1 (17B1003), and I'm not using any proxy.

I am trying the solutions mentioned on GitHub, but so far no luck.

[ahoeben 1,948]

Any anti-virus applications (that act like a proxy to monitor incoming/outgoing traffic)?

[SolarEcoProjects 1]

Any anti-virus applications (that act like a proxy to monitor incoming/outgoing traffic)?

I have Bullguard running, but I have the same result when I stop it.

Might the logs give some insight to you?

[SolarEcoProjects 1]

I just tried installing Cura on an iMac (same OS version). I also just updated both to 10.13.2.

On the iMac Cura works just fine, but on my macbook it keeps crashing when I try to connect to my UM3E.

[leliep 28]

Are you using the Apple Thunderbolt Ethernet interface?

[Msuurmond 28]

Do you have 'Auto Proxy detection' turned on in your network settings?

[leliep 28]

You made my day!

This setting was activated on my MacBook for the Thunderbold Ethernet interface. After disabling it, Cura no longer crashes.

 

Thanks for pointing this out!

 

[SolarEcoProjects 1]

I am not using the Thunderbolt Ethernet interface at both of my macs.

14 hours ago, leliep said:

Are you using the Apple Thunderbolt Ethernet interface?

But, the proxy detection was turned on, I am curious if this works with me when I get home.

14 hours ago, Msuurmond said:

Do you have 'Auto Proxy detection' turned on in your network settings?

 

[SolarEcoProjects 1]

This worked!

On 19/12/2017 at 10:00 AM, Msuurmond said:

Do you have 'Auto Proxy detection' turned on in your network settings?

 

[Msuurmond 28]

This is a bug in Qt (a library which we use), once this is fixed we will update to that version of Qt.