Jump to content
Ultimaker Community of 3D Printing Experts

Ultimaker Cura 3.1 crashes when connecting to UM3E


Recommended Posts

Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

Hi,

II completely removed Cura from my mac before upgrading to 3.1. I had to do this to get Cura to run in te first place.

But when I try to connect to my UM3E (which is running the latest firmware) the software crashes.

Has anyone any idea how I can fix this?

  • Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    What version of OS X are you running? Do you by chance use a proxy?

    Here's a similar sounding report on github:

    https://github.com/Ultimaker/Cura/issues/2617

    I'm running OS X 10.13.1 (17B1003), and I'm not using any proxy.

    I am trying the solutions mentioned on GitHub, but so far no luck.

  • Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    I just tried installing Cura on an iMac (same OS version). I also just updated both to 10.13.2.

    On the iMac Cura works just fine, but on my macbook it keeps crashing when I try to connect to my UM3E.

  • Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    Are you using the Apple Thunderbolt Ethernet interface?

  • Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    Do you have 'Auto Proxy detection' turned on in your network settings?

    5a38d50ae9f07_ScreenShot2017-12-19at09_58_46.thumb.png.4ba82e9c5f86253f790c926e9a18df0f.png

    • Like 1
    • Thanks 1

    Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    You made my day!

    This setting was activated on my MacBook for the Thunderbold Ethernet interface. After disabling it, Cura no longer crashes.

     

    Thanks for pointing this out!

     

    • Like 1

    Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    I am not using the Thunderbolt Ethernet interface at both of my macs.

    14 hours ago, leliep said:

    Are you using the Apple Thunderbolt Ethernet interface?

    But, the proxy detection was turned on, I am curious if this works with me when I get home.

    14 hours ago, Msuurmond said:

    Do you have 'Auto Proxy detection' turned on in your network settings?

    5a38d50ae9f07_ScreenShot2017-12-19at09_58_46.thumb.png.4ba82e9c5f86253f790c926e9a18df0f.png

     

  • Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    This worked!

    On 19/12/2017 at 10:00 AM, Msuurmond said:

    Do you have 'Auto Proxy detection' turned on in your network settings?

    5a38d50ae9f07_ScreenShot2017-12-19at09_58_46.thumb.png.4ba82e9c5f86253f790c926e9a18df0f.png

     

    • Like 1

    Share this post


    Link to post
    Share on other sites
    Posted · Ultimaker Cura 3.1 crashes when connecting to UM3E

    This is a bug in Qt (a library which we use), once this is fixed we will update to that version of Qt.

    • Thanks 1

    Share this post


    Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Talking additive | The 3D printing podcast
        Why should we be the only ones asking questions? Join us and ask Jabil all your questions on September 22nd 5pm CET
          • Like
        • 3 replies
      • Ultimaker masterclass: Optimizing your Ultimaker Cura workflow
        Save your seat for either broadcast on September 23.
        What will you learn?
        · Best practices for iterative print preparation and every lesson you should learn from each print
        · The right way to use per-object settings and when they are most useful
        · Easy-to-use resources for anyone who wants to develop their own printer definitions, plugins, or print profiles
        · How to optimize print profile settings and whether to “keep” or “discard” changes
        · When is the right time to export your drawing from CAD? (Based on Ultimaker Cura’s surprising power as 3D control software)
        · And a whole lot more tips and tricks!
         
        How can I join?
        This free masterclass will take place twice:
        1. 11am CEST (5pm SGT, 5am EDT)
        2. 5pm CEST (11am EDT, 8am PDT, 11pm SGT)
          • Like
        • 0 replies
      • Do you use 3D printing at work? Let us know
        It doesn't matter if you are using 1 Ultimaker or 10, there is inspiration in everything. We're looking for ...
        • 1 reply
    ×
    ×
    • Create New...