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Screen corruption with 3.2 on Mac


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Posted · Screen corruption with 3.2 on Mac
30 minutes ago, Julian7 said:

Text still corrupted.

 

Julian

Than it has to be something else. I revered all 3.2 changes in these files, but you still have the problem. In Cura 3.3 we will upgrade to Qt 5.10 which might fix this, sorry that I can't help you now :(

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    Posted · Screen corruption with 3.2 on Mac

    As a previous commenter said, this may be associated with Retina MacBook Pros. However, no other software has ever had a problem like this on my machine. The previous version of Cura was fine.

     

    Julian

     

     

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    Posted · Screen corruption with 3.2 on Mac
    Just now, Julian7 said:

    As a previous commenter said, this may be associated with Retina MacBook Pros. However, no other software has ever had a problem like this on my machine. The previous version of Cura was fine.

     

    Julian

     

     

    I am also running on a MacBook Pro with a retina screen:

    5a82ede353ca7_ScreenShot2018-02-13at14_53_11.thumb.png.7e48915a2ea7c90bcc5b84c1c7ffb3b8.png

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    Posted · Screen corruption with 3.2 on Mac

    Here is an up to date screen grab. N.B. Not all the text is corrupt, just the list items below the headings on the Custom Setup panel. Everything displays ok on the Recommended panel (apart from the word Recommended on the tab).

     

    Julian

    Cura Screen Corruption.png

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    Posted · Screen corruption with 3.2 on Mac

    I have the same issue. iMac 2012 27" (Non-retina). MacOS 10.13.3 from clean install (new hard drive so no old software issues). I did update from Cura 3.1, if that makes a difference

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    Posted · Screen corruption with 3.2 on Mac

    My latest (and last) try to fix this: https://stack.mybacklog.info/s/iQBrFQrR3DxB7ol If this doesn't fix it, the error is coming from somewhere else and you might need to wait for 3.3 for it to be fixed. :(

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    Posted · Screen corruption with 3.2 on Mac

    Sorry to say, but the problem is still there.

     

    Julian

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    Posted · Screen corruption with 3.2 on Mac

    @Julian7 The issue reminds me of another one in Ubuntu.

    https://github.com/thopiekar/Cura-packaging/issues/30#issuecomment-365672330

     

    In my point of view, we should try turning off 3D acceleration, because it really seems to be a driver or hardware issue. I already did that in the past for Linux and I hope it should be not too difficult to do that on Mac, too.

    Rendering will be damn slow, but if we turn this off and the text is clearly visible then we know that the issue really comes from the hardware or driver level and not from Cura.

     

    Are you interested to make this test? I will try to give you further instructions :) 

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    Posted · Screen corruption with 3.2 on Mac

    Sure. Let me know what to do.

     

    Julian

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    Posted (edited) · Screen corruption with 3.2 on Mac

    Alright! I never did this before, but I hope this should work.

     

    What we are going to do is opening Cura from the Terminal

     

    First confirm that this is working:

    "open /Applications/TextEdit.app"

     

    The text editor should appear, which confirms me that the "open" command works as expected.

     

    Next try to open Cura the same way.

    "open /Applications/Cura-3.2.0-beta.app"

    the name of the app might be different. If you have only one installation of Cura installed, just type in:

    "open /Applications/Cura" and type twice and fast [TAB]. This should autocomplete the path to the app.

     

    If this is working and you see still the corruption in Cura, then close it again and type in the next command.

    "QT_OPENGL=software open /Applications/Cura-3.2.0-beta.app"

    This should enforce Cura's user interface toolkit to use software rendering.

     

    As soon as I have time I can try the same with a virtual machine with macOS High Sierra installed.

    However, try this first and I will cross fingers for you. Good luck!

     

    PS: The quotation marks are not part of the terminal commands!

    Edited by thopiekar
    Found some badly placed whitespaces
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    Posted · Screen corruption with 3.2 on Mac

    I've done that, but still no luck. Some points:

     

    I had to enter:

    open "/Applications/Ultimaker Cura.app"

    and

    QT_OPENGL=software open "/Applications/Ultimaker Cura.app"

     

    The app opens but the text looks as it did before.

     

    However, I noticed this time that the text appears briefly correctly when you open the app, and then it appears to get partly overwritten by some white shapes. It's as if something in the same colour as the background is displaying over the top of the text. Don't know if this helps.

     

    Julian

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    Posted · Screen corruption with 3.2 on Mac
    4 minutes ago, Julian7 said:

    The app opens but the text looks as it did before.

     

    So in both cases it starts, but no differences?

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    Posted · Screen corruption with 3.2 on Mac

    Yup. Starting from Terminal using both commands gives the same result. I have tried both commands with the original, released 3.2 and the newer version from the link earlier in this topic. The same text corruption in all four combinations.

     

    Julian

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    Posted · Screen corruption with 3.2 on Mac

    This display issue is not limited to Macs.  I'm having the same issue with 3.2.1 under Windows 10 Pro.

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    Posted (edited) · Screen corruption with 3.2 on Mac

    Here’s a screen recording of starting the app. You can see the text loading fine but then getting messed up  the version is the  official 3.2.1 from Ultimaker’s website. It looks like the menu starts loading from the bottom or at random and the text doesn’t refresh properly after the other menu elements are loaded. The scrambling is always different also, sometimes it’s almost perfect. Hope we can find a solution for that  I’d love to try the new tree supports. 

     

    Edited by LazaroFilm
    Added more details
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    Posted · Screen corruption with 3.2 on Mac

    Thank for the video! We fixed it in 3.2.1 for some people, but also knew it was not fixed for everyone. We are still looking into this issue, but nobody in the Cura team has this so it is hard to reproduce and fix.

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    Posted · Screen corruption with 3.2 on Mac

    Still present in 3.2.1 i know your still working on the bug but here's some machine details if needed.    Very recent install of OS (High Sierra) non-retina 27in iMac (late 2012). see screenshot for more details.  Feel free to reach out if you need anything else.

    Screen Shot 2018-03-04 at 2.05.23 PM.png

    Screen Shot 2018-03-04 at 2.05.58 PM.png

    Screen Shot 2018-03-04 at 2.06.20 PM.png

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    Posted · Screen corruption with 3.2 on Mac

    In fact the bug has been fixed, but no official release has been made with the fix. See https://github.com/ultimaker/cura/issues/3277

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    Posted · Screen corruption with 3.2 on Mac

    latest Mac OSX, CURA 3.2.1. MacBook Pro Retina 

    same Scrambled Text Issue, If I connect External Display no improvements

    so both Displays have the same Issue

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    Posted · Screen corruption with 3.2 on Mac
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    Posted · Screen corruption with 3.2 on Mac

    Good news! I was having the same issue with Cura 3.2.1 on a non-retina 2012 MacBook Pro.  I am running 10.13.5 Beta (17F35e). I just switched to the 3.3.0 BETA and it works. So this also works (for me) with the latest OSX Developer BETA.

     

    Model Name:    MacBook Pro
      Model Identifier:    MacBookPro9,1
      Processor Name:    Intel Core i7
      Processor Speed:    2.7 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):    256 KB
      L3 Cache:    8 MB
      Memory:    16 GB
      Boot ROM Version:    MBP91.00D9.B00
      SMC Version (system):    2.1f175
      Serial Number (system):    C02J428LF1G4
      Hardware UUID:    B2DB5536-B555-52AC-9689-9C06C0901744

     

    Intel HD Graphics 4000:

      Chipset Model:    Intel HD Graphics 4000
      Type:    GPU
      Bus:    Built-In
      VRAM (Dynamic, Max):    1536 MB
      Vendor:    Intel
      Device ID:    0x0166
      Revision ID:    0x0009
      Automatic Graphics Switching:    Supported
      gMux Version:    1.9.23
      Metal:    Supported, feature set macOS GPUFamily1 v3
      Displays:
    Color LCD:
      Display Type:    LCD
      Resolution:    1440 x 900 (Widescreen eXtended Graphics Array Plus)
      UI Looks like:    1440 x 900
      Framebuffer Depth:    24-Bit Color (ARGB8888)
      Main Display:    Yes
      Mirror:    Off
      Online:    Yes
      Rotation:    Supported
      Automatically Adjust Brightness:    No

     

    NVIDIA GeForce GT 650M:

      Chipset Model:    NVIDIA GeForce GT 650M
      Type:    GPU
      Bus:    PCIe
      PCIe Lane Width:    x8
      VRAM (Dynamic, Max):    1024 MB
      Vendor:    NVIDIA (0x10de)
      Device ID:    0x0fd5
      Revision ID:    0x00a2
      ROM Revision:    3682
      Automatic Graphics Switching:    Supported
      gMux Version:    1.9.23
      Metal:    Supported, feature set macOS GPUFamily1 v3

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