How does the filament look? If you see any grinding, it might be humidity like they said. The error is probably because he removed the printcore without going into the menu and removal printcore procedure. Priting with PVA is not a simple task. Make sure to always store the spool correctly. Like my friends said, if the filament has too much moisture then the only way is the heat it up at 50-55°C for 1.5 - 2 hours inside a cardboard box to trap the heat. (Tomhe words)
Also as they said, if your printer is in a high humidity area, a long print print may ruin the spool, then you need a feeder box with desiccant.
Also, in your case B.A.M. might be better than PVA but you need to check. Or maybe no support at all depending on the overhang angle...
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kmanstudios 1,120
I have seen that error before. It can happen when pulling out a core. While I would still follow @Brulti's advice, I would assume you pulled that core out to take the pic. Be careful about that and do not fry a component. That would be my fear. I figure there is a reason that UM put in a specific removal set of steps to follow.
And, yes, the PVA can be really hurtful about the PVA. Maybe @Labern could shed light on how that environment would affect things.
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