Cura models not visible

[Tedtrutt 0]

Hi everyone. Having an issue with a file I am trying to load into Cura.  Every time I try to load it the file isn’t visible on screen but there is a shadow on the build plate where the model should be. I have even downloaded the latest Cura but still get the same issue. Other files load no problem. The weird thing is the model can be sliced but not with tree support switched on, which I want. 

The model loads in meshmixer and ideamaker but I am not too sure how to use them so would really like to solve the issue, any ideas ? 

[nallath 589]

Could you share some screenshots / logs?

[kmanstudios 834]

Also, can you share the model for us to look at?