Ordered replacment Hot end Sat 27th. When would I get this.?

[benny 0]

After just 3 weeks, my hot end failed badly. The heater block threads ruined in seconds and the peek and temp sensor are damaged. The metal sheeth for the sensor frayed to bits.

I ordered new parts Saturday but so far have had no reply to my urgent questions. I am totaly stuck without the spare parts.

I ordered with express delivery and all parts were in stock..Im quite put out that the hotend failed so quickly and I had to order new parts...

Also I couldnt buy a new temp sensor as it is not in the shop. So where on earth do I get a new one..? I have looked everywhere on the net but no luck..

My Order: # 100009672

 

[SandervG 1,521]

Hi Benny,

I am sorry to hear you already experienced difficulties with your hot end on such short notice.

My advice is when you are experiencing such difficulties or if you can not find a part in the shop to contact the support team. We will be able to help you, and get you back to printing asap.

In regard to the shipment of your order, it will most likely be shipped out today so it should arrive most likely Thursday.

Have a nice day,

 

[nick-foley 5]

If you're in the US, makergear has a lot of useful replacement parts. Not sure about the thermocouple. Switching to a thermistor is relatively easy to do though, and should only take you an hour or so.

Anyway, what were you doing that cause such rapid destruction of your hotend? Particularly the thermocouple?