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seg9585

Cura Won't Start on Windows 10

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Posted · Cura Won't Start on Windows 10

Hello,

I cannot get any version of Cura (current or past) to start on my computer.  I have tried 3.4.1, 3.4, and several older versions back to 2.7.

For every attempt I have completely deleted the AppData folders in Local and roaming and did a clean install.  The splash screen appears and then the User Agreement dialog shows up completely empty, then the program closes.

I have attached my Cura log and my Windows 10 Pro info.  Could really use some help with this one...

cura.log

Windows10data.jpg

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Posted · Cura Won't Start on Windows 10

What GPU do you use? Can you update its drivers?

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Posted · Cura Won't Start on Windows 10

Integrated Intel HD 620 graphics card within a Lenovo X1 Carbon laptop.  Drivers fully up to date.

I can run Solidworks and Adobe Premiere on this computer just fine.

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Posted · Cura Won't Start on Windows 10

seg9585 did you manage to fix the issue? I happen to also have the exact same issue and the same generation of x1 carbon (but with a i7 7500). Cura crashes and closes at the user agreement dialog box after I upgraded to Cura 3.6 from Cura 3.5. Cura 3.5 and before used to work but now it doesn't. I tried version 2.7 too, but now it closes a few seconds after launching. Before trying any version, I would uninstall, delete the program folder and clear Cura folders in %appdata%, still doesn't work. Would appreciate any feedback.

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Posted · Cura Won't Start on Windows 10

Yes, if I remember correctly is was a Python compatibility issue.  I removed a separate install of python which fixed the issue.

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