S5 WiFi - Cannot connect to printer's hotspot

[covers911 0]

(I'm using a Windows 10 laptop)

 

Hi,

 

Tried to connect to S5 via WiFi. It's a no go.

 

Following the on-screen WiFi setup procedure, the S5 instructs me to connect a computer or smartphone to it and start a browser. I can see the S5's SSID in the Windows WiFi network list, and direct my laptop to connect to it. Then, nothing happens. The procedure is stalled and I have to abort.

 

Help!

 

Thanks ?

[covers911 0]

OK.

 

Tried a different network adapter, and this time, I manage to get through the WiFi setup procedure UNTIL the final step.

 

Now, the S5 hangs for a while and then prints up the 'Wi-Fi connection failed' message.

 

Man, this is disappointing (unforgivable) for such an expensive product.

[SandervG 1,521]

Hi Covers911, thank you for your message.

Sorry to hear you seem to have some issues with the connectivity of your Ultimaker S5. 

There can be a few different reasons for this, let's see if we can find out where to look! 

 

Does your router have DHCP?

 

Does it support 2.4 Ghz? 

 

Does ethernet work? (using an internet cable) 

 

And just to check, how many wifi devices are active in your area?

 

Thank you!