Thanks Nico
1 minute ago, Nicolinux said:Hi Leka and welcome to the forums.
Since you already swapped the spool holder on the UM3 in question, I think the issue might be related to a hardware problem on the board. In this case you should contact your reseller and ask for further instructions. If it is the board, it will most like need to be replaced.
Be sure to mention the ER18 too since this too can be related to a bord problem.
How was the packaging when the printers were delivered? If they have been handled very rough, then maybe some connections on the board are loose. This might at least explain the ER18 error.
Thanks for your reply Nicolinux,
The package was very well wrapped and there were no signs of damage from outside.
The issue with these printers is that we did purchase all of them in Germany since there are no distributors in Kosovo. The shipping costs of sending back two Ultimaker 3 are outrageous and we cannot convince the distributor to send us the parts so that we can swap those ourselves ?
If anyone had a similar issue, we would really appreciate your support.
Thanks.
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Nicolinux 288
Hi Leka and welcome to the forums.
Since you already swapped the spool holder on the UM3 in question, I think the issue might be related to a hardware problem on the board. In this case you should contact your reseller and ask for further instructions. If it is the board, it will most like need to be replaced.
Be sure to mention the ER18 too since this too can be related to a bord problem.
How was the packaging when the printers were delivered? If they have been handled very rough, then maybe some connections on the board are loose. This might at least explain the ER18 error.
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