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Hotspot progression!

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When i try to set up a hot spot it just sits on "Printer is creating a wifi hotspot. this may take a minute." i left it sitting on that for a few hours while i was at work. Ive tried factory resetting it. unplugging it and letting it sit unplugged. it allowed me to connect at first, it created a hotspot i connected it to my wifi and updated the firmware. after this it wouldnt allow me to connect to it. so i tried factory resetting it and trying to setup a new hotspot and ive been stuck since.

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