Jump to content
Sign in to follow this  
poshman

"Processing" - in the shop - Is it shipped?

Recommended Posts

Posted · "Processing" - in the shop - Is it shipped?

I ordered my UM the 15:th and when I look at the status of the order it has been stating "Processing" for a week and a half.

I wonder if there are more informational tags, like "Shipped" or something like that showing at a later stage, or is this all??

Looking through the FAQ i find that the lead time for a product orderd after the 15:th has been somewhere around 8 days. That would mean that it has been shipped on the 23/24 of Aug...

Just curios so that I know that my order is ongoing and not forgotten...

 

Share this post


Link to post
Share on other sites
Posted · "Processing" - in the shop - Is it shipped?

Hi, if your status is at processing, this means we have not been able to confirm your payment yet.

I would recommend to sent us a quick email informing us about your date of payment, and via what method you completed the payment.

When we can manually find your payment, your status will go to Processing (payment confirmed), and most likely later that day, or the next, to Preparing shipment, and then Complete.

Thank you,

 

Share this post


Link to post
Share on other sites
Posted · "Processing" - in the shop - Is it shipped?

Thanks!..

I sent an e-mail to support ... so that they can track the payment..

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Our picks

    • Ultimaker Cura 4.0 | Stable available!
      Ultimaker Cura 4.0 is mainly focused on the improved user interface and cloud integration.
      As always, we want to collect your user feedback for this release. If there are any improvements you can think of, feel free to mention it here and help us to shape the next release.
      • 98 replies
×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!