Jump to content

"Processing" - in the shop - Is it shipped?


Recommended Posts

Posted · "Processing" - in the shop - Is it shipped?

I ordered my UM the 15:th and when I look at the status of the order it has been stating "Processing" for a week and a half.

I wonder if there are more informational tags, like "Shipped" or something like that showing at a later stage, or is this all??

Looking through the FAQ i find that the lead time for a product orderd after the 15:th has been somewhere around 8 days. That would mean that it has been shipped on the 23/24 of Aug...

Just curios so that I know that my order is ongoing and not forgotten...

 

  • Link to post
    Share on other sites

    Posted · "Processing" - in the shop - Is it shipped?

    Hi, if your status is at processing, this means we have not been able to confirm your payment yet.

    I would recommend to sent us a quick email informing us about your date of payment, and via what method you completed the payment.

    When we can manually find your payment, your status will go to Processing (payment confirmed), and most likely later that day, or the next, to Preparing shipment, and then Complete.

    Thank you,

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • UltiMaker Cura 5.8 Stable released 🎉
        In the Cura 5.8 stable release, everyone can now tune their Z seams to look better than ever. Method series users get access to new material profiles, and the base Method model now has a printer profile, meaning the whole Method series is now supported in Cura!
        • 4 replies
      • Introducing the UltiMaker Factor 4
        We are happy to announce the next evolution in the UltiMaker 3D printer lineup: the UltiMaker Factor 4 industrial-grade 3D printer, designed to take manufacturing to new levels of efficiency and reliability. Factor 4 is an end-to-end 3D printing solution for light industrial applications
          • Thanks
          • Like
        • 3 replies
    ×
    ×
    • Create New...