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Gorky

Ultimaker 3 Extended:Hangs when updating

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2 minutes ago, Smithy said:

Вы пробовали, если принтер запускается нормально, если вы выключите его и снова включите? 

Или вы имели в виду, что он сейчас застрял на логотипе после перезагрузки?

After preloading, it hangs on the logo

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Ok, that's not good, and if the printer don't start normally you are not able to update with the correct firmware. Maybe someone else has another idea, but without a serial cable like this (https://thegr5store.com/store/index.php/um3upg/usb-serial-cable-f.html) I don't know any other possibilities to unbrick the printer.

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4 minutes ago, Smithy said:

Ok, that's not good, and if the printer don't start normally you are not able to update with the correct firmware. Maybe someone else has another idea, but without a serial cable like this (https://thegr5store.com/store/index.php/um3upg/usb-serial-cable-f.html) I don't know any other possibilities to unbrick the printer.

for this will have to disassemble?

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Yep, the recovery procedure as linked above should get your UM3 up and running again.

 

The reason we didn't protect against this type of mistake is that the software for S5 and UM3 is very similar. In fact, so much alike, that in the near future we are planning to make it the same update-package. But, for the S5 we had to increase some file partitions, and that's what is killing the UM3: a full disk. We can make protection routines in new software, but we were unable to add such functionality to software that's already used in the field (a chicken-egg problem).

 

When you are using the network based update functionality then you can't run into this update problem, but for offline printers you have to be careful which package you install.

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