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S5 freezes after pressing "Print removed" wait_cleanup

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Hello everybody,
since the last print my S5 freezes if I press "Print removed" (.wait_cleanup)

How can I reset the printer or solve this problem?

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Have you already tried to switch the printer off and on again?

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

yes, several times without success.

 

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Have you the latest firmware version installed?

I haven't heard anything similar that the printer freezes when pressing Print Removed, so I am just guessing.

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

The Firmware is 5.1.8.20181207.

Is it possible to Downgrade the Firmware?

 

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

I haven't tried it yet, but if you save the firmware on the USB stick it could work. But I don't think it is the firmware itself, but you could try to reinstall the current firmware again. I also have the same firmware installed and don't have this problem.

 

Here are some instructions and the download link for the latest firmware:

https://ultimaker.com/en/resources/52601-update-the-firmware

 

I haven't found a link to the previous firmware, just one marked as testing, but it should be the previous one:

http://software.ultimaker.com/releases/firmware/9051/testing/5.1.7.20181023/

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Hello Smithy,

thanks for the link. Unfortunately I can't select the update via the touchscreen. The link is grayed out because of the wait_cleanu mode.

Is there any other way to update?

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Can you do a factory reset? The wrong state should be cleared as well (hopefully)

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

The reset link is grayed out because of the wait_cleanu mode. grrrrrrrr…..

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Shit! 

But you don't have a button anymore on the printer display, right?

Where do you see the state, in the Cura monitor?

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

I tried API to Update 

Result: "message": "Unable to start updating, The printer is not Idle."

 

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Ok, I also thought in that direction, if there is maybe a way via the API, but unfortunately not 🙂

 

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

But what is shown on the display? Is there nothing to confirm that you have removed the print?

 

Explain a little bit more what you did after the print.

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Ist just the normal Info on the Display:

 

PRINT FINISHED

 Button:Print Removed

 

If I Press "Print Removed" the circle rotates endlessly. But still with the same Info on the Display.  

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

dis.jpg

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Can you try if you can make a Cura Connect reset? I think it is in the network menu...

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

The Cura Connect reset link is grayed out because of the wait_cleanu mode.

 

I it possible to connect via SSH; FTP ….?

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

SSH is possible if you enable the developer mode on the printer, but I don't know how to reset the state via command line there. You should also be very careful because you can easily brick your printer completely (ok, it is half bricked now)

 

One more question, have you tried to update the firmware via USB stick? Because a Cura Connect reset would help, but it is not possible. A firmware update could help as well because there should also be a reset.

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

enable the developer mode  --- > grayed out because of the wait_cleanu mode  ahhhh

I have  the Firmware on the USB stick, but can not select it (grayed out). Or should the update start automatically?

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

No it don't start automatically. 

Hmm, then you can only contact your reseller, they have some possibilities to force a factory reset via the board.

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Ok thank you for your help

Step 1 MAil to reseller

Step 2 Beer 😉

 

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Prost auf den Schock 🙂 

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Posted · S5 freezes after pressing "Print removed" wait_cleanup

Hey, I'm having the exact same problem today! How did you resolve it?

 

Thanks,

 

T

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