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Replacing the S5 printhead & cable

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Posted · Replacing the S5 printhead & cable

I head a major filament jam that destroyed my S5 printhead. Ultimaker very kindly accepted that this was a warranty issue, and sent me a replacement printhead with its electrical connector and cable. Since the cable is also damaged, I would like to replace it as well. However, I do not know how to get to the connector between the motherboard and the cable. What do I need to disassemble in order to expose the motherboard-cable connector?

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Posted · Replacing the S5 printhead & cable

An official training at Ultimaker with a certificate. Users are not supposed to open the bottom plate of the S5. If the cable is damaged you probably will have no other choice but to bring in the printer for warranty repair.

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